Shop Manager

Applied Industrial Technologies; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in industrial distribution seeks a qualified individual to manage repairs and ensure customer satisfaction. This position requires overseeing technicians, handling billing and orders, and ensuring compliance with safety standards while also keeping a focus on training and staff development.

Qualifications

• Minimum of 3 years in Inside Sales/Customer Service experience.
• At least 2 years of field experience with safety knowledge.
• Mechanical aptitude with experience in heat transfer, pumps, valves, etc.

Responsibilities

• Manage a team of technicians and ensure quality service.
• Handle order entry and billing processes.
• Oversee inventory and ensure compliance with OSHA standards.

Skills

Attention to detail

Customer service skills

Diagnostic skills

Communication skills

Education

Associate’s Degree

Bachelor's Degree in Electrical, Mechanical Engineering, or Industrial Distribution

Tools

Computer applications (P21 preferred)

Job description

Essential Functions & Responsibilities:

• Develop and maintain quality management procedures for the repair division.
• Handle order entry and billing processes.
• Manage a team of technicians, ensuring they possess the necessary skills and qualifications for servicing and repairs.
• Supervise technician performance and coordinate training to keep skills current.
• Create schedules and plan staff rotations to ensure timely customer service.
• Select appropriate equipment, such as diagnostic tools, to enhance service quality and productivity.
• Ensure high levels of customer satisfaction.
• Oversee inventory, ordering, and delivery of supplies and equipment.
• Identify key factors affecting customer satisfaction and develop training to improve service standards.
• Ensure compliance with OSHA standards and safety policies.
• Maintain a 24-hour response capability for service requests.
• Assist in resolving work problems and support technicians in troubleshooting.

Essential Mental Functions:

• Strong attention to detail.
• Excellent communication skills, both verbal and written, including report writing.
• Ability to interpret customer needs and communicate instructions clearly to technicians.
• Good diagnostic skills for assessing service requirements.
• Excellent customer service skills to handle concerns and complaints.

Essential Physical Functions & Equipment:

• Ability to lift objects up to 75 lbs.
• Capability to stand, kneel, and walk for extended periods.
• Ability to operate large warehouse equipment, such as forklifts.
• Flexibility to work off-hours, weekends, and overtime on short notice.
• Knowledge of rigging and moving heavy/awkward items.
• Ability to work in various environmental conditions, including heat, cold, and clean rooms.

Preferred Education & Experience:

• Associate’s Degree required; Bachelor's Degree or equivalent preferred, preferably in Electrical, Mechanical Engineering, or Industrial Distribution.
• At least 3 years of Inside Sales/Customer Service experience, ideally in an industrial distribution setting.
• Minimum 2 years of field experience, with knowledge of safety procedures and multi-level calling.
• Strong mechanical aptitude, with experience in heat transfer, pumps, valves, instrumentation, boilers, and compressed air systems.
• Proficient in computer applications; knowledge of P21 is a plus.

Work Environment: Standard warehouse environment.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading distributor and solutions provider in industrial motion, fluid power, flow control, automation, and maintenance supplies. We are committed to diversity and equal opportunity employment, ensuring fair treatment and growth opportunities for all applicants.