Shop Manager

1100 Applied Industrial Technologies, Inc.; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading distributor in industrial motion and fluid power seeks an experienced supervisor to manage the repair division in Omaha. This role requires a strong mechanical background, expertise in customer service, and the ability to lead a team effectively. Ideal candidates will have an Associate’s degree and relevant experience, ensuring optimal service and customer satisfaction.

Qualifications

• 3+ years Inside Sales/Customer Service experience preferred.
• 2+ years field experience desired.
• Strong mechanical and technical background.

Responsibilities

• Develop and maintain quality management procedures for repairs.
• Supervise technicians and ensure compliance with safety standards.
• Manage inventory and respond to service requests 24/7.

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Diagnosis skills

Education

Associate’s Degree

Bachelor’s Degree in Electrical, Mechanical Engineering, or Industrial Distribution

Tools

P21

Job description

· Develop and maintain quality management procedures and practices for the repair division.

· Responsible for order entry and billing.

· Responsible for maintaining a team of technicians with the skills and qualifications to carry out the servicing and repairs offered.

· Supervise technicians’ performance and arrange training programs to keep skills up to date.

· Prepare schedules and plan staff duty rotations to ensure timely completion of servicing and repairs to meet customer satisfaction.

· Select equipment, such as diagnostic tools, to improve/maintain quality and productivity of service/repair.

· Ensure the highest levels of customer satisfaction.

· Manage inventory, ordering, and delivery of supplies and equipment needed for service and repair.

· Identify key aspects affecting customer satisfaction, such as delivery services, cost accuracy, and work quality, and develop training programs to enhance customer service standards.

· Ensure compliance with OSHA standards and company safety policies at all times.

· Responsible for providing a 24-hour response to service requests.

· Analyze and resolve work problems or assist workers in solving work-related issues.

Essential Mental Functions:

· Strong attention to detail.

· Excellent verbal and written communication skills, including report writing.

· Ability to interpret customer needs and communicate clear instructions to technicians.

· Good diagnostic skills to identify service requirements and evaluate technician work.

· Excellent customer service skills to handle concerns or complaints.

Essential Physical Functions/Equipment Used:

· Ability to lift objects weighing up to 75 lbs.

· Ability to stand, kneel, and walk for extended periods.

· Ability or willingness to learn operation of large warehouse equipment, such as forklifts.

· Flexibility to work off-hours, weekends, and overtime on short notice as needed.

· Knowledge of rigging, lifting, and moving heavy/awkward products.

· Ability to work in various operating conditions (heat, cold, clean room).

Preferred Education/Experience:

· Associate’s Degree required; Bachelor’s Degree or equivalent preferred, in Electrical, Mechanical Engineering, or Industrial Distribution.

· Minimum 3+ years of Inside Sales/Customer Service experience, preferably in an industrial distribution setting.

· Minimum 2+ years of field experience, including safety procedures and calling on all levels of personnel.

· Strong mechanical and technical background, including experience with heat transfer, pumps, valves, instrumentation, boilers, compressed air systems, etc.

· Strong computer skills; knowledge of P21 is helpful.

· Work environment primarily in a warehouse setting.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading distributor and solutions provider in industrial motion, fluid power, and automation technologies. We are committed to a diverse and inclusive workforce, providing equal employment opportunities to all applicants.