Shop Manager

SERVPRO Team Cowell; Menomonee Falls (WI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Vision insurance

Free uniforms

Company parties

Job summary

SERVPRO of Milwaukee North is seeking a Shop Manager to coordinate the fleet, equipment, and supplies for round-the-clock emergency response. You will ensure safe vehicles, fully functional gear, and timely replenishment to support field technicians.

The role requires a proactive, fix-it attitude, strong mechanical aptitude, and the ability to manage a busy warehouse. Candidates should have relevant warehouse or facility maintenance experience and ideally forklift certification.

Qualifications

• 2+ years in warehouse management, fleet coordination, or facility maintenance.
• Mechanical aptitude to repair small engines or equipment.
• Proficiency with inventory software, Excel, and email.
• Forklift certification preferred or willingness to obtain.

Responsibilities

• Fleet Management: oversee vehicle fleet and maintenance scheduling.
• Maintenance Scheduling: plan preventative maintenance to minimize downtime.
• Inspections: conduct weekly vehicle inspections for safety and readiness.
• Coordination: liaise with mechanics and dealerships for major repairs.
• Minor Repairs: perform in-house basic maintenance to reduce costs.
• Testing & Cleaning: inspect and test restoration equipment after job sites.
• Repairs: troubleshoot and fix broken equipment and parts.
• Asset Tracking: manage check-in/check-out to prevent loss.
• Safety Compliance: enforce PPE usage and OSHA safety standards.
• Stock Management: monitor consumables and order supplies.
• Procurement: place orders and manage stock replenishment.
• Job Staging: ensure ready-kits are prepared for rapid deployment.
• Housekeeping: maintain clean and safe warehouse floors.

Skills

Fleet management

Mechanical aptitude

Inventory software

Excel

Email communication

Education

Forklift certification (preferred)

IICRC WRT/FSRT certification (bonus)

Tools

Inventory management software

Microsoft Excel

Job description

Position Summary

The Shop Manager is the logistical backbone of our emergency response operations. You are responsible for ensuring that our field technicians have safe vehicles, fully functional equipment, and the necessary supplies to respond to disasters 24/7. This role requires a proactive "fix-it" attitude, strong mechanical aptitude, and the organizational skills to manage a busy warehouse environment.

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Servpro of Milwaukee North offers:

• Competitive compensation
• Superior benefits
• Career growth opportunities
• Professional training and development
• Paid time off
• Free uniforms
• 401(k) matching
• Health, Dental, and Vision Insurance
• Company parties

Key Responsibilities

• Fleet Management
• Maintenance Scheduling: Track and schedule preventative maintenance (oil changes, tires, brakes) for the entire company fleet to minimize downtime.
• Inspections: Conduct weekly vehicle inspections to ensure trucks are clean, safe, and stocked with standard emergency kits and proper registration/insurance documentation.
• Coordination: Act as the primary liaison with local mechanics and dealerships for major repairs; manage fuel cards and GPS tracking systems.
• Minor Repairs: Perform minor vehicle maintenance in-house (e.g., bulb replacements, fluid top-offs, wiper blades) to save costs.
• Testing & Cleaning: Inspect, clean, and test all restoration equipment (dehumidifiers, air movers, HEPA scrubbers, extractors) upon return from job sites.
• Repairs: Troubleshoot and repair broken equipment (e.g., replacing power cords, switches, filters, and pumps).
• Asset Tracking: Manage the check-in/check-out process to minimize equipment loss and ensure accountability using our inventory tracking system.
• Safety Compliance: Tag out unsafe equipment immediately and ensure all electrical tools meet OSHA safety standards (e.g., PAT testing).
• Stock Management: Monitor inventory levels of critical consumables (chemicals, poly sheeting, tape, PPE, antimicrobial agents).
• Procurement: Place orders with vendors to replenish stock, ensuring best pricing and preventing shortages during high-volume storm events.
• Job Staging: Ensure "ready-kits" and consumable bins are pre-packed and staged for rapid deployment by emergency crews.
• Housekeeping: Maintain a clean, organized, and safe warehouse floor, loading dock, and parking lot.
• Waste Disposal: Manage the proper disposal of job site debris, hazardous materials, and general waste.
• Health & Safety: Serve as the shop Safety Officer, enforcing PPE usage and safe lifting protocols within the warehouse.
• Exterior Facility Maintenance: Maintain the general appearance and functionality of the exterior.

Qualifications

• Experience: 2+ years in warehouse management, fleet coordination, or facility maintenance. Prior experience in the Restoration or Construction industry is highly preferred.
• Mechanical Aptitude: Proven ability to repair small engines, electrical appliances, or general machinery.
• Technical Skills: Proficiency with computers, specifically inventory management software, Microsoft Excel, and email.
• Certifications: Forklift certification is preferred (or willingness to obtain). IICRC certifications (WRT/FSRT) are a bonus.
• Physical Requirements: Ability to lift 50-75 lbs regularly, stand for long periods, and tolerate warehouse environments (heat/cold).
• Driver’s License: Valid driver’s license with a clean driving record.

Success Metrics (KPIs)

• Equipment Uptime: 95% of total equipment inventory is clean, functional, and ready to rent at all times.
• Fleet Reliability: Zero missed jobs due to preventable vehicle breakdowns.
• Inventory Accuracy: Monthly inventory counts match system records within a 5% variance.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.