Shop Foreman

hendrick; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Rick Hendrick Buick GMC (Duluth) seeks a hands-on supervisor to lead technicians in diagnosing, repairing and maintaining customer vehicles. You will oversee job assignments, review work in progress, and ensure compliance with dealership guidelines and safety standards.

The role requires strong leadership, in-depth automotive knowledge, and a focus on customer satisfaction. Regular attendance and adherence to core values are essential for success in this fast-paced service environment.

Qualifications

• Prior automotive service/ supervisory experience required.
• Strong interpersonal and communication skills.
• Ability to diagnose and estimate vehicle repair costs.
• Knowledge of dealership and manufacturer service guidelines.
• Maintains CSI above company standards.
• Ability to supervise technicians and assign work.
• Regular and predictable attendance required.
• Valid Driver's License; Automobile Salesperson License may be required.

Responsibilities

• Assigns work to technicians and follows up on progress.
• Assists and supervises technicians on the job.
• Examines customer vehicles and estimates repair costs.
• Performs vehicle repairs and maintenance.
• Documents services performed and ensures compliance with guidelines.
• Maintains a clean, safe work area and CSI standards.
• Follows Safeguards rules and regulations; demonstrates corporate core values.
• Other duties as assigned.

Skills

Leadership

Supervisory experience

Team management

Customer service

Communication

Attention to detail

Education

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

GED

Tools

Timekeeping system

Parts inventory system

Shop management software

Electronic diagnostic tools

Job description

Rick Hendrick Buick GMC (Duluth)

Location:

3244 Commerce Ave, Duluth, Georgia 30096

Summary:

To assist and supervise technicians in identifying necessary vehicle service and to perform the repair, service, and/or maintenance work.

Supervisory Responsibilities:

This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Assigns work to technicians and follows up on work in progress
• Assists and supervises technicians on the job
• Examines customer vehicles
• Estimates cost of repairs
• Performs vehicle repairs and maintenance
• Documents services performed
• Performs services efficiently and according to dealership guidelines
• Follows dealership and manufacturer service guidelines
• Requests necessary parts
• Maintains a dealership prescribed standard for "Hours per repair order written"
• Ensures that all documents are accounted for prior to cashier handling
• Administers safety and housekeeping policies and procedures
• Reviews hard copy work orders to ensure that all work has been performed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study/Work Experience:

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience:

• up to 3 years
• 3-5 years
• 5+ years

Education/Experience:

Prior automotive service/technical experience or commensurate training. Management or supervisory experience desired. Excellent interpersonal skills. Thorough knowledge of automotive parts and systems. Ability to diagnose and remedy vehicle problems.

Certificates and Licenses:

• Valid Driver's License
• Automobile Salesperson License

Computer Skills:

Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands:

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values:

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels Taking

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