Master Service Technician

hendrick; United States; On-site; USD 50,000 - 90,000; Full time

Job summary

Rick Hendrick Buick GMC (Duluth) seeks an experienced automotive technician to diagnose and repair vehicles, perform maintenance, and document services completed. The role requires strong mechanical skills and the ability to follow dealership and manufacturer guidelines in a fast-paced service department.

Candidates should have a valid driver's license, ASE Master certification (or equivalent manufacturer training), and a background in automotive parts and systems.

Qualifications

• Thorough knowledge of automotive parts and systems and demonstrable mechanical skills.
• Technical training or commensurate experience in vehicle repair and diagnostics.
• Ability to read and follow manuals and guidelines to complete warranty work.
• Valid driver's license and ability to meet safety requirements.

Responsibilities

• Examines customer vehicles and identifies necessary repairs and maintenance.
• Estimates cost of repairs and performs required service efficiently.
• Documents services performed and maintains organized work area.
• Follows dealership and manufacturer service guidelines and safety rules.
• Requests necessary parts and uses available technologies to enhance customer experience.

Skills

Automotive repair

Diagnostics

Customer service

Time management

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Diagnostics equipment

Timekeeping systems

Parts inventory systems

Job description

Rick Hendrick Buick GMC (Duluth)

Location: 3244 Commerce Ave, Duluth, Georgia 30096

Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Examines customer vehicles.
• Identifies necessary vehicle repairs and maintenance.
• Estimates cost of repairs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Requests necessary parts.
• Effectively utilizes available technologies to enhance customer experience.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• o GED
• High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience

• o Accounting
• Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience

• o up to 3 years
• o 3-5 years
• 5+ years

Education/Experience

• Thorough knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience required.

Certificates and Licenses

• Valid Driver's License
• Designated a Master Technician by respective manufacturer. (**ASE Master if only required by manufacturer).
• State inspection/emissions license required by State.
• Completed manufacturer training including diagnostics, EV, diesel, specialty vehicles.
• Completed necessary manufacturer training to complete all warranty repairs on all model vehicles.

Computer Skills

• Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication Skills

• Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

• The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

• Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands

• Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability

• Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

• Ability to add, subtract, multiply and divide.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values

• To perform the job successfully, an individual should demonstrate the following Core Values:
• Servant Leadership
• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
• Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm
• Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning
• Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels
• Taking ownership of our actions and our decision