Shop Foreman

Murphy Tractor & Equipment Co., Inc.; Grand Island (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Murphy Tractor & Equipment Co., Inc. in Grand Island, NE is looking for a Shop Foreman to oversee work orders, invoices, warranty processing and service records. You will coordinate technicians, assist training, schedule workload, and support the Branch Service Manager while ensuring safety, quality and customer service standards.

You will help with documentation, reporting, and maintaining billing cycles, aiming for efficient shop operations and strong team performance.

Qualifications

• Requires heavy equipment repair knowledge and diagnostic ability.
• Strong customer service focus and teamwork skills are essential.
• Able to document work clearly and complete reports on time.

Responsibilities

• Maintain department communication to complete work and grow service labor sales.
• Process service data on invoices and manage work orders to minimize aging.
• Assist in performance reviews and labor planning for service technicians.
• Assist in technician certification and monthly safety meetings.

Skills

Heavy equipment repair

Diagnostics

Customer service

Teamwork

Education

High school diploma or GED

One-year technical certificate

Tools

Microsoft Office

Job description

The Shop Foreman is responsible for completing work orders and invoices, preparing warranty claims, reporting and minimizing aged work-in-process, maintaining service records and quality control records, completing job status reports, maintaining current billing cycle, assisting with yearly performance reviews, assisting with determining labor needed, assisting with diagnosing technical machine issues, assisting employees to obtain training, assisting in conducting safety meetings and other general service department duties as directed by the Branch Service Manager.

Essential Functions

• Administrative – Maintain department communication in order to complete work and grow service labor sales. Utilize various computer programs and John Deere communication tools as resources. Plan work schedule. Maintain a clean, orderly and safe work area and appearance.
• Service – Complete service data on invoices. Open and close work orders in a timely manner in order to minimize aged work-in-process. Performs basic diagnostics and determines what repairs are needed and advises customers of replacement parts as necessary. Repair and replace damaged or worn parts. Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance. Prepare all reports and forms required in conjunction with work orders, taking note of the cause of failure/problems. Prepare warranty information. Service and maintain company vehicle and shop. Maintain flat rate in accordance with the Standard Pricing Guide (SPG). Utilize Marketing Service Times (MST’s) to quote jobs. Maintain current knowledge of Company and competitor products. Maintain condition of vehicles, inventory, tools and equipment. Read and understand operating manuals, blueprints and technical drawings. Assist in completing job status reports.
• Manage – Assist in yearly performance reviews for Service Technicians. Assist in determining labor needed in preparation for workloads. Assist factory and engineers with diagnosing technical machine issues. Assists in maintaining billing cycle efficiencies, expenses and gross margins.
• Training – Assist in working with employees in obtaining technician certification and complete training needs. Assist in conducting monthly safety meetings.

Other Functions

• Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.’s objectives.

Knowledge/Skills/Abilities

• Strong knowledge of methods, materials, tools and techniques used in the repair of heavy construction equipment.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Good skills in operating vehicles and equipment used for diagnostic purposes
• Strong focus on customer service.
• Strong knowledge of Microsoft Office and Internet.
• Basic knowledge of office machines, including copier, fax and printer.
• Able to communicate effectively as appropriate for the needs of customers or coworkers.
• Strong attention to detail
• Able to work effectively in a team environment.
• Able to process work with accuracy.
• Meet commitments and deadlines.
• Able to complete required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.
• Able to organize and prioritize numerous tasks and complete them under time constraints.
• Demonstrates openness to new procedures, technology and structure.

Physical Requirements and Work Schedule

Able to do occasional lifting of up to 50 lbs. Employee must be able to stand for an extensive amount of time. Able to work flexible schedule, including some evenings and weekends.

Education/Work Experience

High school diploma or GED required. One year certificate from a college or technical school or at least three years related experience and/or training in the subordinate position.

Murphy Tractor & Equipment Co. is an equal opportunity employer.