Shop Floor Associate – Create Welcoming, Well-Stocked Stores

Goodwill of the Finger Lakes; Town of Webster (NY); On-site; USD 17,000 - 22,000; Part time

Job summary

Goodwill of the Finger Lakes is seeking a Sales Floor Team Member to help stock, display, and sell merchandise while delivering excellent customer service in a fast-paced retail environment. You will assist customers, operate the cash register, and support store operations to sustain programs that benefit the community.

The role requires welcoming interactions, professionalism, and teamwork, with availability to work evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or GED preferred.
• Previous retail or customer service experience preferred, but not required.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Efficiently stock the sales floor with newly processed merchandise, fitting room returns, and new goods.
• Merchandise and organize products to create an appealing shopping experience.
• Conduct ongoing quality checks to ensure merchandise is clean, presentable, and ready for sale.
• Remove merchandise from the sales floor as needed to maintain quality standards and proper inventory rotation.
• Greet customers warmly and enthusiastically, providing assistance with locating and selecting merchandise.
• Address customer questions and concerns in a courteous and respectful manner, seeking support from leadership when needed.
• Operate the cash register, accurately process transactions, and properly package merchandise.
• Promote Goodwill's Round-Up Program.
• Maintain an accurate cash drawer and follow all cash-handling procedures.
• Keep the sales floor, displays, work areas, and facilities clean, safe, and organized.
• Crosstrain in other store functions and perform additional duties as assigned.

Skills

Customer service

Cash handling

Merchandising

Teamwork

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking a Sales Floor Team Member to help stock, display, and sell merchandise while delivering excellent customer service in a fast-paced retail environment. You will assist customers, operate the cash register, and support store operations to sustain programs that benefit the community.

The role requires welcoming interactions, professionalism, and teamwork, with availability to work evenings, weekends, and holidays as needed.