Shipping Operations Supervisor & Team Coach

Allegion; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with 6% company match

Tuition Reimbursement

Unlimited PTO

Employee Discounts

Community involvement

CliftonStrengths testing and coaching

Job summary

Allegion is hiring a Shipping Coordinator Supervisor to lead a team of shipping coordinators, drive daily operational priorities, and ensure on-time, accurate shipments. The role emphasizes coaching, performance management, and a strong commitment to safety and continuous improvement.

You will coordinate outbound activities, analyze costs and performance, and partner with cross-functional teams to enhance efficiency while maintaining high customer service levels.

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent combination of education and experience.
• 3-5 years of warehouse, shipping, logistics, or transportation experience.
• Previous supervisory or leadership experience preferred.
• Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, reporting, and data analysis.
• Strong knowledge of logistics, transportation, warehousing, and freight management.
• Strong sense of urgency.
• Proven ability to lead teams, drive accountability, and develop employees.
• Strong problem-solving, root cause analysis, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to effectively prioritize and manage multiple responsibilities in a fast-paced environment.
• Demonstrated commitment to safety, quality, customer service, and continuous improvement.

Responsibilities

• Directly supervise Shipping Coordinators and shipping personnel, providing daily guidance and support.
• Conduct regular one-on-one meetings, performance evaluations, coaching sessions, and development planning for team members.
• Manage employee attendance, scheduling, vacation requests, and staffing requirements.
• Investigate and address employee performance concerns, corrective actions, and disciplinary matters in accordance with company policies.
• Train, mentor, and develop employees to ensure operational proficiency and career growth.
• Foster a positive and engaged work environment that promotes teamwork, accountability, and continuous improvement.
• Lead daily startup meetings and communicate performance expectations, safety topics, and operational priorities.
• Coordinate and oversee daily outbound shipping activities and transportation performance.
• Ensure shipments are processed accurately, on time, and in compliance with customer requirements.
• Monitor workload distribution and measure accuracy
• Manage freight quotes, carrier claims, shipment escalations, and transportation exceptions.
• Analyze freight costs, carrier performance, routing strategies, and load-planning opportunities to identify cost-saving initiatives.
• Maintain operational reporting, dashboards, and KPI metrics
• Drive accountability for departmental KPIs including on-time shipping, productivity, quality, safety, and freight spend.
• Lead root cause investigations and implement corrective actions for recurring operational issues.
• Identify process improvement opportunities that increase efficiency, reduce costs, and improve service levels.
• Lead warehouse and shipping continuous improvement projects.
• Ensure compliance with all company safety policies and procedures.
• Drive participation in Safety Good Catch and safety observation programs through coaching, reporting, and awareness initiatives.
• Partner with Environmental Health & Safety personnel to investigate incidents and implement corrective actions.
• Partner with warehouse, manufacturing, transportation, customer service, and supply chain teams to improve operational performance.
• Support the Warehouse Operations Manager in developing and executing departmental objectives and strategic initiatives.
• Assist with labor planning, budget management, and expense control efforts.
• Serve as the primary point of contact for shipping-related operational issues and customer escalations.

Skills

Excel

Leadership experience

Logistics knowledge

Problem solving

Communication skills

Education

Bachelor's or Associate degree

Tools

Pivot Tables in Excel

Excel formulas (XLOOKUP/VLOOKUP)

Job description

Allegion is hiring a Shipping Coordinator Supervisor to lead a team of shipping coordinators, drive daily operational priorities, and ensure on-time, accurate shipments. The role emphasizes coaching, performance management, and a strong commitment to safety and continuous improvement.

You will coordinate outbound activities, analyze costs and performance, and partner with cross-functional teams to enhance efficiency while maintaining high customer service levels.