Shipping Manager

Jetro Restaurant Depot; Streetsboro (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Jetro Restaurant Depot is seeking a Shipping Manager-DC to oversee the Shipping Department, including loading/unloading, paperwork, and equipment operators. The role emphasizes safe operations, accuracy, and hands-on labor in a Distribution Center.

The position requires supervising staff, training, scheduling, and collaborating with HR and the Branch Manager on hires, with a focus on timely and precise order fulfillment and inventory control.

Qualifications

• Bachelor’s degree or 4+ years of customer service or related experience.
• Ability to read and interpret general business materials and procedures.
• Strong communication skills and teamwork abilities.

Responsibilities

• Ensure trucks are loaded per manifest and accurate paperwork is completed.
• Supervise and collaborate with other managers to meet goals.
• Develop schedules, monitor performance and apply discipline as needed.
• Train staff on responsibilities and safety procedures.
• Participate in hiring decisions with HR and the Branch Manager.
• Ensure timely, accurate order picking and processing in the DC.
• Review stock and staging lanes for accuracy and proper loading.
• Follow load optimization to maximize cube and weight.
• Maintain equipment and report malfunctions to management.
• Maintain area cleanliness via regular maintenance and scrubbing.
• Escalate WMS issues and process opportunities to leadership.
• Communicate inventory concerns to Inventory Controller.
• Perform weekly self-audits of lanes and docks; participate in KPI reviews.
• Support DC cleanliness, organization and overall success.
• Strengthen team knowledge and skills to improve DC performance.

Skills

Leadership

Team supervision

Training & development

Safety compliance

Documentation

WMS knowledge

Education

Bachelor’s degree or 4 years experience in related field

Tools

WMS

Job description

Position Summary

The Shipping Manager has overall responsibility of the Shipping Department including loading, unloading, processing paperwork and monitoring all equipment operators. Safe operations, accurate paperwork and properly loaded trucks are critical to success in the role. This position includes manual labor.

JOB DETAILS

Position Title: Shipping Manager-DC
Department: Shipping
Supervisor: Assistant Branch Manager
FLSA: Non-exempt (Paid by the hour)
Position Summary
The Shipping Manager has overall responsibility of the Shipping Department including loading, unloading, processing paperwork and monitoring all equipment operators. Safe operations, accurate paperwork and properly loaded trucks are critical to success in the role. This position includes manual labor.

Essential Functions

• Ensure all trucks are loaded with the proper contents per the manifest.
• Supervises and works together with other managers well.
• Develops schedules, monitors performance and recommends the proper discipline as appropriate including terminations
• Trains employees in job responsibilities and safe operating procedures.
• Interviews candidates and recommends for hires with HR and Assistant Branch Manager.
• Ensures that employees are picking and processing orders expediently, accurately and timely.
• Picks and processes orders as needed to support goals of Distribution Center.
• Reviews product being picked from stock to ensure order accuracy.
• Reviews staging lanes to ensure all product is loaded properly per store destination.
• Follow load optimization scheme to ensure outbound trucks are at or optimal cube and weight
• Maintains material handling equipment and communicates malfunctioning machines to management.
• Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing, and pulling out pallets and cleaning underneath.
• Understands the general function of a warehouse management system (WMS) and can follow work instructions well.
• Escalates Warehouse Management System problems and process opportunities to Assistant Branch Manager
• Assures that trash is removed from floor and properly discarded including broken pallets, scraps of wood, corrugated, food and others.
• Makes sure that low stock/out of stock or other inventory related concerns are communicated to the Inventory Controller
• Performs additional duties, responsibilities and projects as assigned.
• Performs weekly self-audits of the staging lanes, loading dock, and checks in with employees during stand up meetings and KPI reviews.
• Supports Distribution Center cleanliness, organization and success.
• Strengthen the knowledge and skills of the entire team ultimately bettering the performance of the Distribution Center.

Education, Experience And Skills Required

• Bachelor’s Degree, OR High School Diploma OR GED with at least 4 years experience in customer service, OR any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, and colleagues
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive and confidential situation and documentation.
• Commitment to company values and strong customer orientation.
• Computer Literacy
• Possesses traits of a self-starter who is focused on accuracy and quality
• Is committed to personal and team safety and professionalism

Physical Requirements

• Lift/Carry Abilities (measured for maximum or average load)
• Lift – 50 lbs
• Carry strength (50’ or less) – 50 lbs
• Frequent lift/carry (> 12x/hour) – 50 lbs
• Constant lift/carry (> 30x/hr) – 20 lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-100%
• Finger dexterity – 80-100%
• Manual dexterity – 80 – 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk – constantly
• Reach above shoulder level – occasionally
• Twist/turn head – occasionally
• Bend over/stoop – occasionally
• Climb steps/ladder – occasionally
• Kneel/squat - occasionally

Work Environment

• Ambient temperature Distribution Center
• Occasional interactions outside with loading carriers

Acknowledgement

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.

Job Ref #: 9af544e6-6713-4002-9b0a-34a024d085d4

Date Posted: 2026-07-12