Shipping & Logistics Manager

Headboards World; Addison (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Headboards World is seeking a hands-on Shipping & Logistics Manager to build and own a scalable shipping, receiving, and logistics operation for a growing manufacturing environment in the Dallas–Fort Worth area.

Responsibilities include establishing carrier accounts, negotiating rates, reducing backlog, and creating repeatable processes. This role requires full-time on-site work and direct collaboration with executive leadership to scale operations.

Qualifications

• 3+ years of shipping, logistics, transportation, or warehouse experience.
• Experience with LTL, freight, final-mile, or large-item shipping.
• Knowledge of BOLs, freight claims, tracking, and shipping documentation.
• Experience coordinating with manufacturing to plan shipments.
• Experience leading shipping/warehouse personnel.

Responsibilities

• Identify, vet, and establish external LTL and white-glove carriers.
• Negotiate carrier rates, SLAs, and maintain relationships.
• Coordinate LTL, white-glove, final-mile, and local deliveries.
• Manage quotes, BOLs, pickups, tracking, and delivery appointments.
• Own the shipping backlog and develop a plan to reduce it.
• Oversee freight claims, damage tracking, and resolution.
• Develop furniture packaging standards to reduce transit damage.
• Manage packaging materials and shipping supplies.
• Own inventory accuracy for finished goods and outbound materials.

Skills

Shipping & Logistics

Carrier negotiation

Inventory management

SOP development

Team leadership

Communication

Problem solving

Job description

Headboards World is a custom upholstered furniture manufacturer based in the Dallas-Fort Worth area, specializing in headboards, beds, and custom upholstery for direct consumers, interior designers, and trade clients nationwide.

About the Role

We're seeking a hands-on Shipping & Logistics Manager to build and own a scalable, professionally run shipping, receiving, and logistics operation. This is a newly formalized function focused on reducing our shipping backlog, establishing external carrier relationships, and building efficient, repeatable logistics processes to support our growing manufacturing operation.

Responsibilities

• Identify, vet, and establish accounts with external LTL and white-glove furniture carriers
• Own carrier rate negotiation, service-level agreements, and ongoing carrier relationships
• Coordinate LTL, white-glove, final-mile, and local deliveries
• Manage quotes, BOLs, pickups, tracking, and delivery appointments
• Own the shipping backlog and develop a plan to reduce it
• Oversee freight claims, damage tracking, and resolution
• Develop furniture packaging standards to reduce transit damage
• Manage packaging materials and shipping supplies

Inventory & Warehouse Management

• Own inventory accuracy for finished goods and outbound materials, including regular cycle counts
• Manage shipping, receiving, staging, and finished-goods inventory
• Establish organized, efficient warehouse staging and storage practices
• Coordinate with manufacturing to plan upcoming shipments

Team & Process Leadership

• Develop SOPs for shipping, receiving, and dispatch processes
• Help lead and develop shipping/warehouse personnel
• Monitor freight costs, carrier performance, and on-time delivery
• Establish safety and organizational standards throughout the shipping/warehouse area

What We're Looking For

• 3+ years of shipping, logistics, transportation, or warehouse experience
• Experience with LTL, freight, final-mile, or large-item shipping
• Carrier negotiation and freight-rate experience strongly preferred
• Knowledge of BOLs, freight claims, tracking, and shipping documentation
• Experience with inventory and shipping/receiving operations
• Strong organization, communication, and problem-solving skills
• Furniture, manufacturing, or large-item logistics experience preferred
• Must be able to work full-time, 100% on-site

Why Headboards World

• Real ownership over building a logistics function from the ground up
• Direct collaboration with ownership and leadership — this role reports directly to executive leadership
• Growing company with genuine room to grow as the function scales