Shipping & Logistics Customer Support Specialist

AMBYTH SHIPPING & SEAFIX, INC.; Guam; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Supplemental Insurance

Employee Fleet Gas Card

401(k) Retirement Plan

Job summary

AMBYTH SHIPPING & SEAFIX, INC. in Harmon, Guam is seeking a Customer Service Representative to handle booking and clearance of outbound/inbound shipments (ocean/air), compile shipment documents, and prepare billing for shipping charges.

This role reports to the Customer Service Supervisor and requires flexibility to handle cargo information and carrier coordination. The ideal candidate will have a high school diploma or GED, 1–3 months related experience, and proficiency with MS Word, Excel,

Qualifications

• High school diploma or GED required.
• 1–3 months related experience or training.
• Equivalent combination of education and experience.

Responsibilities

• Examine manifest, Bill of Lading, and Airway Bills to determine work procedures for releasing cargo.
• Notify consignee or agent of arrival dates, customs clearance requirements, and cargo availability and demurrage charges.
• Computes with the information from Bill of Lading and Airway Bills to generate reports.
• Prepares billing reports and submits to accounting for collection.
• Obtains cargo data (type, weight, destination, shipping date) from shipper to allocate cargo and optimize shipment capacity.
• Consults with ocean carriers and airlines to ascertain cargo space availability.
• Informs shipper of carrier’s name, departure/arrival date, and cargo delivery date.
• Composes letters or correspondences from drafts and directives.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High School Diploma

GED

1–3 months related experience

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

AMBYTH SHIPPING & SEAFIX, INC. in Harmon, Guam is seeking a Customer Service Representative to handle booking and clearance of outbound/inbound shipments (ocean/air), compile shipment documents, and prepare billing for shipping charges.

This role reports to the Customer Service Supervisor and requires flexibility to handle cargo information and carrier coordination. The ideal candidate will have a high school diploma or GED, 1–3 months related experience, and proficiency with MS Word, Excel,