Shipping Lead: Day Shift, Process Orders & WMS

swag; Houston (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Day shift

Paid holidays

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO & Sick Time

Job summary

Southwest Accessories Group is seeking a Shipping Processor Lead to coordinate order processing, assign pickers, and verify completion before shipment. You will coach daily operations, resolve mis-ships, and ensure data accuracy across orders, payments, and inventory.

This on-site role requires strong communication, attention to detail, and the ability to work in a fast-paced warehouse environment. Benefits include medical, dental, vision, PTO, and a 401(k) plan with match.

Qualifications

• High School Diploma or GED preferred.
• Prior warehouse experience a plus.
• 1+ year experience in a lead role.
• Proficiency in Microsoft Office including Word and Excel.
• Excellent verbal and written communication skills, fluent in English.
• Excellent attention to detail in a fast-paced environment.
• Ability to learn and describe products accurately and thoroughly.
• Customer Service experience preferred.
• NetSuite experience a bonus.

Responsibilities

• Accurately review, process, print and verify order completion.
• Train and coach all shipping processors.
• Track mis-ships and mistakes for problem resolution.
• Process orders from our online store into our WMS system.
• Review each order ensuring customer demographic, payments and inventory accuracy.
• Answer customer service-related phone calls and email requests.
• Communicate discrepancies.
• Follow SOPs and safety guidelines.
• Support documentation as needed.
• Keep work areas clean and organized.

Skills

Communication skills

English fluency

Microsoft Office

Lead experience

Customer service

WMS familiarity

Attention to detail

Education

High School Diploma or GED

Tools

NetSuite

WMS system

Job description

Southwest Accessories Group is seeking a Shipping Processor Lead to coordinate order processing, assign pickers, and verify completion before shipment. You will coach daily operations, resolve mis-ships, and ensure data accuracy across orders, payments, and inventory.

This on-site role requires strong communication, attention to detail, and the ability to work in a fast-paced warehouse environment. Benefits include medical, dental, vision, PTO, and a 401(k) plan with match.