Shipping Lead

Door Controls USA; Ben Wheeler (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Critical Illness

Supplemental Life Insurance

Short Term Disability

Long Term Disability

401K + Company Match

Legal Shield

Job summary

Door Controls USA is seeking a hands-on Shipping Lead to manage daily shipping operations in our Texas facility. You will lead, train, and support clerks to meet order priorities, ensure accuracy, and promote safe equipment use.

Responsibilities include monitoring orders and coordinating carrier pickups, preparing paperwork for UPS and freight, and collaborating with Customer Service to resolve issues quickly. Requires 2+ years in warehouse/shipping with 1+ year in a lead role.

Qualifications

• 2+ years in warehouse or shipping; 1+ year in lead role.
• Experience with handheld scanners, inventory, cycle counts, and computer skills.
• Forklift certification or ability to obtain within 60 days of hire.
• Preferred: knowledge of Dynamics 365 Business Central and UPS systems.

Responsibilities

• Lead daily shipping clerks; assign tasks and cover when the supervisor is out.
• Train clerks on picking, packing, shipping and safe equipment use.
• Coach staff on accuracy and productivity; escalate performance concerns.
• Monitor orders and verify picked/packed items; ensure on-time shipping.
• Prepare UPS and freight paperwork; coordinate carrier pickups.
• Collaborate with Customer Service to resolve shipping issues quickly.
• Enforce forklift safety; maintain clean shipping area.
• Track shipping metrics and report to Shipping Supervisor.
• Train new clerks on core tasks within 30 days.

Skills

Leadership

Training others

Communication

Shipping & warehousing

Inventory & cycle counts

Forklift operation safety

Tools

Handheld scanners

Microsoft Dynamics 365 Business Central

UPS shipping systems

Job description

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace.

Guided by our mission of Opening Doors for Generations & grounded in our core values—Together We Thrive, Do What You Say, Do the Right Thing, Better Every Day, and Get'er Done—we strive to make a lasting impact for our customers & communities. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Vision
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401K + Company Match
• Legal Shield

Key Responsibilities

Lead, Train, and Hold Accountable

• Assign and prioritize daily work for Shipping Clerks to meet order priorities and carrier cutoff times, and lead the team when the Shipping Supervisor is out.
• Train new and existing clerks on picking, packing, shipping procedures, and safe equipment operation, and coach them on accuracy and productivity.
• Serve as the first point of contact for clerk questions and escalations, and report performance, attendance, and conduct concerns to the Shipping Supervisor.

Shipping Execution and Results

• Monitor open orders and ship dates so orders ship complete and on time and verify picked and packed orders before they ship.
• Process shipments, prepare UPS and freight paperwork, coordinate carrier pickups, and oversee truck loading.
• Perform all Shipping Clerk duties as needed.

EOS and Cross Functional Support

• Track daily shipping results that feed the Shipping Supervisor’s scorecard, and raise issues through the Supervisor for the L10.
• Work with Customer Service and the Shipping Supervisor to resolve shipping discrepancies and order issues quickly.

Customer, Safety, and Housekeeping

• Enforce safe operation of forklifts, pallet jacks, and all warehouse equipment, and keep the shipping area clean and organized.
• Follow and reinforce shipping procedures, and bring practical improvement ideas to the Shipping Supervisor.

Success Measures

• Orders shipped on time (by daily carrier cutoff)
• 95% of eligible orders shipped same day
• Shipping accuracy (correct part, quantity, and address)
• 98.4% accuracy
• Safety
• Clerk training and readiness
• New clerks trained on core shipping tasks within 30 days

Qualifications

Required

• Experience: 2+ years of warehouse or shipping experience, including 1+ year in a lead, trainer, or similar role
• Knowledge and Skills: Picking, packing, and shipping with handheld scanners; inventory and cycle counts; computer skills; clear communication; good judgment; ability to train, direct, and motivate others
• Licenses or Certifications: Forklift certification, or ability to obtain within 60 days of hire

Preferred

• Experience: Shipping in a distribution or industrial parts environment
• Knowledge and Skills: Microsoft Dynamics 365 Business Central; UPS shipping systems; LTL freight booking
• Licenses or Certifications: None

Physical Requirements

• Stand and walk for shifts of up to 8 hours; frequently bend, reach, and use hands to pick, pack, and label orders.
• Lift, carry, push, or pull up to 50 pounds regularly.
• Safely operate a forklift and pallet jack; read a tape measure, labels, and screens accurately.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working Conditions

• Warehouse environment with forklift traffic, loading dock activity, and noise from packing and cutting equipment.
• Full-time, on-site schedule with overtime as needed to meet shipping deadlines. Safety footwear and other required PPE must be worn.

Disclaimer

This job description summarizes the general nature and level of work expected. It is not intended to include every duty, responsibility, or qualification. Door Controls USA may revise responsibilities or assign additional duties based on business needs. This document does not create a contract of employment or alter the at will employment relationship, where applicable.