Shipping Department Coordinator

HOWW Manufacturing; Lake Barrington (IL); On-site; USD 71,635,000 - 77,366,000; Full time

Job summary

HOWW Manufacturing in Batavia, IL seeks a Shipping Department Coordinator to run the shipping and receiving operation from the office. You will schedule trucks, coordinate with UPS and FedEx, and maintain accurate shipping records.

This on-site role emphasizes planning and communication, working with Customer Service, production, and purchasing to ensure on-time shipments and continuous process improvement. First shift, Monday–Friday, in a collaborative environment.

Qualifications

• High school diploma or equivalent required; associate coursework in logistics is a plus.
• Experience in shipping and receiving operations.
• Familiarity with UPS/FedEx carrier relationships and rate negotiation.
• Proficiency with ERP, inventory systems, MS Office, and data entry.
• Strong organizational and communication skills with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Supervise shipping and receiving operations.
• Schedule inbound and outbound trucks and coordinate pickup/delivery windows with carriers.
• Manage carrier accounts (UPS/FedEx) and payment processes.
• Ensure orders ship promptly and records are maintained.
• Prepare freight quotes and monitor service levels.
• Handle lost or damaged shipments and claims.
• Report to GM/Plant Manager and collaborate with others.

Skills

Shipping & receiving

Communication

Planning

Detail orientation

Education

High school diploma or equivalent

Associate coursework in logistics / business

Tools

ERP systems

Microsoft Office

Inventory systems

Job description

Shipping Department Coordinator

HOWW Manufacturing

Warehouse, Logistics & Purchasing | Full-Time | On-Site | Batavia, IL

Pay Rate: $25-27.00 per hour | Shift: 1st Shift, Monday–Friday

Every order we ship is the last thing a customer sees from us – and you'll help keep it complete and accurate. As our Shipping Department Coordinator, you'll run the shipping and receiving operation from the office: scheduling trucks, coordinating closely with carriers like UPS and FedEx, and keeping the whole operation organized and accountable.

About the Role

The Shipping Department Coordinator supervises all shipping and receiving operations at a Howw Manufacturing operating company. You'll schedule inbound and outbound trucks, select the most economical shipping methods that still hit the delivery date, manage carrier relationships – particularly with UPS and FedEx – resolve lost or damaged shipments, and keep shipping records current.

This is primarily an office-based coordination role: the large majority of your time is spent planning, scheduling, and communicating rather than working the dock directly. You'll partner closely with Customer Service, production, and purchasing, and report to the General Manager or Plant Manager.

What You'll Do

• Supervise all shipping and receiving operations.
• Schedule inbound and outbound trucks and coordinate pickup/delivery windows with carriers.
• Serve as the primary point of contact for UPS, FedEx, and other carrier partners – managing rates, service levels, and account issues.
• Ensure orders ship promptly and accurately, and keep shipping records and documentation clean.
• Choose the best shipment method for economy and speed, prepare freight quotes, and hold carriers accountable on pickups, service, and rates.
• Trace lost or delayed shipments, audit shipments, and initiate claims for loss or damage.
• Manage daily shipping operations – process paperwork for daily shipments (e.g., packing slips, bills of lading, box/skid labels, commercial invoices) and process payments.

A Day, Visualized

You start by scanning what's moving today and what could slip-then you set the pace with clear priorities. The morning is a rhythm of emails, calls, and quick check-ins as you align timing with carriers and internal teams. Midday, you're keeping details tight: confirming information, updating records, and making sure documentation is clean and ready when it's needed. When something changes-an ETA shifts, a shipment is questioned-you stay calm, dig in, and drive it to resolution. By day's end, you've kept the flow organized, the communication crisp, and the operation ready for tomorrow's volume.

What You'll Bring

• High school diploma or equivalent required; Associate's degree or coursework in logistics, supply chain, or business is a plus.
• Experience in shipping and receiving operations.
• Extensive knowledge of shipping procedures, carriers, and requirements – carrier account management experience (UPS/FedEx) strongly preferred.
• Proficiency with shipping, ERP, and inventory systems, along with basic computer skills (Microsoft Office and data entry).
• Strong organizational, communication, and planning skills, with sharp attention to detail and accuracy.
• Ability to multitask in a fast-paced environment, working independently and as part of a team.
• A knack for improving how work gets done and leading by example.
• Ability to pass a pre-employment physical examination and drug test.

How We Work

We're guided by our North Star – enabling people to be their best every day – and by core values we look for in every teammate:

• Do the right thing, even when the task is tough or the situation is unclear.
• Communicate clearly and respectfully – listen first, ask thoughtful questions, respond with patience.
• Stay adaptable and resourceful, finding practical solutions with creativity and care.
• Operate as one team committed to our customers.
• Hold to high standards in everything we do – no matter how big or small the task.

Physical: Occasional lifting/carrying up to ~40 lbs and time spent in a dock environment (weather, noise, dust, material-handling equipment) as needed to support the team.

Support That Matters

Medical, dental, and vision coverage to help you take care of yourself and your family. A 401(k) to invest in what's next. Life insurance and a Health Savings Account for added peace of mind and flexibility. Plus Paid Time Off so you can truly recharge and come back ready to grow.

Confluent Holdings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.