Shipping Coordinator

Valley Cabinet Inc; De Pere (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

80 hours PTO

Paid holidays

Company-paid life insurance

Short-term disability

401(k) with match

Job summary

Valley Cabinet is seeking a Shipping Coordinator to manage shipment scheduling, freight coordination, invoicing, and customer communication, ensuring on-time delivery and accurate records. The role supports customer service activities and cross-functional teamwork.

Ideal candidates bring 1–3 years in shipping/logistics, strong organizational skills, and proficient use of Microsoft Office; a high school diploma is required, with an associate degree preferred.

Qualifications

• Education: High school diploma or equivalent; associate degree preferred.
• Experience: 1–3 years in customer service, shipping, logistics, or related fields.
• Strong organizational and communication skills; ability to multitask in a fast-paced environment.

Responsibilities

• Coordinate shipments using carriers, freight providers, and delivery services.
• Communicate with customers about shipment schedules, status, and inquiries.
• Support order entry, maintenance, and related customer accounts.
• Maintain accurate shipping, billing, and records; ensure timely delivery.
• Collaborate with teams to improve workflow and address issues.

Skills

Customer service

Shipping/logistics

Organization

Time management

Communication

Microsoft Office

Education

High school diploma or equivalent

Associate's or technical degree in business, logistics, or related field

Tools

ERP software

Job description

Join a family-owned company where teamwork, quality, and people come first. At Valley Cabinet, you’ll have opportunities to grow, learn new skills, and be part of a team that takes pride in building products made to last.

Why Work at Valley Cabinet?

• Competitive Pay
• 80 Hours of Paid Time Off (PTO) available upon hire
• Paid Holidays — Eligible upon hire
• Comprehensive Benefits Package — Including Company-Paid Life Insurance & Short-Term Disability, with eligibility beginning the 1st of the month following 30 days of employment.
• 401(k) with up to a 5% employer contribution
• Performance Reviews at 2 months, 6 months, 12 months, and annually thereafter

Work Schedule

Full-time; schedule may vary based on workload and overtime may be required.

Monday–Thursday: 7am-4pm
Friday:7am-1pm

Job Summary

The Shipping Coordinator is responsible for coordinating shipping, delivery, and related administrative activities to support customer orders and business operations. This role manages shipment scheduling, freight coordination, invoicing, payment processing, and customer communication while helping ensure accurate and timely delivery of products. This role also supports customer service activities based on business needs.

Essential Functions

Shipping & Logistics Coordination

• Coordinate shipments using common carriers, freight providers, and delivery services.
• Obtain freight quotes and estimate shipping costs.
• Schedule and coordinate shipment pickups and deliveries.
• Assist with scheduling and coordinating local delivery routes.
• Track shipments and monitor delivery status.

Customer Communication & Support

• Communicate with customers via phone, email, and other communication channels.
• Communicate with customers regarding shipment schedules, shipment details, delivery status, payment requirements, and shipping-related questions.
• Support customer service activities as business needs require.

Customer Service Support

• Support customer service activities and order-related inquiries as business needs require.
• Assist with order entry, order maintenance, and customer account support.
• Provide updates on order status and related customer requests.
• Support customer communications and follow-up activities.
• Process customer payments related to shipments and orders.
• Prepare and process invoices following shipment completion.
• Review and approve shipping-related invoices and charges.
• Track shipping-related items and maintain associated records as needed.
• Maintain accurate shipping, billing, and customer records and documentation.
• Assess and responds to shipping and customer concerns and follow established procedures to address issues.
• Identify and resolve shipping and customer service issues in accordance with established procedures and company guidelines.
• Support follow-up communication to ensure resolution and customer satisfaction.

Workflow & Efficiency

• Complete tasks accurately and in a timely manner.
• Maintain organization across multiple shipments, requests, and priorities.
• Support timely and accurate order fulfillment and delivery activities.
• Follow established processes and communicate workflow challenges or improvement opportunities.
• Partner with customer service, production, shipping, accounting, sales, and other departments to support customer and business needs.
• Maintain clear and professional communication across teams.
• Support department initiatives and business objectives.

Safety & Organization

• Follow company policies, procedures, and workplace standards.
• Maintain a clean and organized work environment.

Perform other duties as assigned

Knowledge, Skills and Abilities

• Basic understanding of customer service Shipping, logistics, and office workflows.
• Strong organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to communicate professionally with customers, carriers, and internal team members.
• Strong customer service and relationship-building skills.
• Ability to identify and resolve routine customer service and shipping-related issues.
• Proficiency in Microsoft Office and other business systems.
• Ability to learn company products, processes, systems, and shipping procedures.
• Ability to work independently while maintaining collaboration with team members.
• Strong verbal and written communication skills in English, with the ability to communicate clearly and effectively.

Education and Experience

• Education: High school diploma or equivalent required; Associate's or technical degree in business, communication, customer service, logistics, supply chain, accounting, or a related field preferred.
• Experience: 1–3 years of customer service, administrative, shipping, logistics, transportation, accounting, order processing, or related experience preferred.
• Ensures Accountability: Holds self and others accountable to meet commitments. Follows through on responsibilities and consistently delivers quality, accurate, and timely work.
• Collaborates: Works effectively with team members, departments, and business partners to achieve shared goals and maintain positive working relationships.
• Learns and Adapts: Learns new skills, applies feedback constructively, and adjusts effectively to changing processes, priorities, technologies, or business needs.
• Decision Quality: Uses sound judgment, data, experience, and available information to make timely, informed, and effective decisions aligned with business objectives.
• Communicates Effectively: Shares information clearly, professionally, and respectfully through verbal, written, and electronic communication. Actively listens, asks questions when needed, and keeps others appropriately informed.
• Customer Focus: Builds strong relationships and delivers responsive, high-quality support to internal and external customers. Anticipates customer needs, addresses issues in a timely and professional manner, and works to provide effective solutions that support positive service experiences and business outcomes.

Leadership Responsibilities

This role does not have direct reports

• Office – Positions with light physical demand are primarily professional or knowledge-based roles performed in an office or remote setting. Work typically involves prolonged periods of sitting, computer use, and routine office tasks such as typing, reading, and participating in meetings. Physical exertion is minimal, though occasional standing, walking, or lifting of light materials (e.g., files, laptops) may be required.

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.
At Valley Cabinet we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Valley Cabinet is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.