Shipping Associate

Goodwill of Western New York; Buffalo (NY); On-site; USD 22,000 - 23,000; Full time

Job summary

Goodwill of Western New York is seeking a full-time on-site Donated Goods Retail Shipping Associate in Buffalo. You will prepare customer orders for shipment, ensure accurate picking and packing, and label items for timely delivery.

The role requires meeting daily quotas and maintaining inventory and packing supplies. The position emphasizes a service-oriented mindset, strong communication, and the ability to lift up to 100 lbs, stand for long periods, and adapt to changing priorities.

Qualifications

• High school diploma or GED preferred.
• Basic reading, writing, and math skills.
• Strong communication and customer-focused approach.
• Ability to lift up to 100 lbs occasionally and stand for long periods.

Responsibilities

• Prepare customer orders for shipment following company standards.
• Ensure accurate picking, packing, labeling, and on-time shipping.
• Meet daily shipping quotas (goal: 10 packages per hour).
• Maintain packing supplies and support inventory needs.
• Assist with product sorting, photography, listing, testing, and storage.
• Keep work areas clean, organized, and safe throughout the day.
• Meet productivity goals while maintaining high quality.

Skills

Packing

Customer service

Microsoft Office

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Email

Job description

• On-site
• Donated Goods Retail
• Full-Time
• Requisition #: SHIPP002359

Description

What You'll Do

• Prepare customer orders for shipment following company standards
• Ensure accurate picking, packing, labeling, and on-time shipping
• Meet daily shipping quotas (goal: 10 packages per hour)
• Maintain packing supplies and support inventory needs
• Assist with product sorting, photography, listing, testing, and storage
• Keep work areas clean, organized, and safe throughout the day
• Meet productivity goals while maintaining high quality

Who You Are

• Skilled at packing a wide range of items - from fragile décor to apparel
• Tech‑comfortable with PCs, email, Microsoft Office, and online tools
• Organized, detail‑oriented, and adaptable to shifting priorities
• A clear communicator with a positive, service‑oriented mindset
• Someone who lives our values:
  Own It Dare to Excel Be Bold Be Extraordinary We Win Together

What You Bring

• High school diploma or GED preferred
• Basic reading, writing, and math skills
• Strong communication and customer‑focused approach
• A positive attitude and willingness to learn
• Ability to lift up to 100 lbs occasionally and perform repetitive tasks
• Comfortable with prolonged standing, bending, reaching, and warehouse activity

Compensation

• $16-$16.50/hour based on experience
• Enjoy competitive benefits while working for a company that makes a difference in our local community

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.