Shipping Associate

Refreshed Tech; Ashley (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Refreshed Tech in Indiana is seeking a Shipping & Inventory Associate to ensure accurate and timely order processing for shipment to customers. You will work with team members to meet productivity goals while maintaining high quality and exceptional service.

Responsibilities include processing orders, packaging, inventory checks, and coordinating carriers to ensure on-time delivery. This role requires attention to detail, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED preferred; basic computer skills.
• 1 year shipping experience preferred.
• Proficient in inventory software, spreadsheets, and Google Workspace.

Responsibilities

• Receive and process customer orders accurately in fulfillment system.
• Prepare items for shipment with correct packaging and labels.
• Monitor inventory with regular stock checks; report discrepancies.
• Quality check outgoing orders for accuracy and packaging.
• Coordinate with carriers for pickups and track shipments.
• Maintain shipment records and tracking information.
• Follow safety protocols and shipping regulations.
• Ensure shipping equipment is functioning and report issues.
• Collaborate across departments to resolve order issues.
• Identify process improvements to boost efficiency and accuracy.

Skills

Communication skills

Interpersonal skills

Sales & service

Organizational skills

Time management

Analytical skills

Leadership

Prioritization

Stress tolerance

Google Workspace

Education

High School diploma or GED

Tools

Inventory software

Spreadsheets

Google Workspace

Job description

Shipping Associate

Reports to: Shipping Manager/Lead. FLSA Status: Hourly, Non-Exempt.

Job Summary

As a Shipping & Inventory Associate, your primary responsibility is to ensure the accurate and timely processing of orders for shipment to customers. You will work closely with other team members to meet productivity goals while maintaining high-quality standards and providing exceptional service.

Essential Duties, Functions and Responsibilities

• Receive, review, and process customer orders through the fulfillment system accurately and efficiently.
• Prepare items for shipment by selecting appropriate packaging materials, carefully packing products, and affixing correct shipping labels.
• Assist in managing inventory levels by conducting regular stock checks and reporting any discrepancies to the supervisor.
• Perform quality checks on outgoing orders to ensure accuracy, completeness, and proper packaging to meet customer expectations.
• Coordinate with shipping carriers to schedule pickups, generate shipping labels, and track shipments to ensure on-time delivery.
• Maintain accurate records of shipments, including tracking numbers, carrier information, and any special handling instructions.
• Follow all safety protocols and adhere to shipping regulations, including proper handling of hazardous materials if applicable.
• Ensure the proper functioning of shipping equipment, such as scales, label printers, and tape dispensers, and report any maintenance needs.
• Collaborate with team members across various departments, such as order fulfillment, customer service, and warehouse, to resolve any order‑related issues or customer inquiries.
• Identify areas for process improvement and suggest solutions to enhance efficiency, accuracy, and customer satisfaction.
• Assist with any other tasks on an as‑needed basis.

Key Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high‑paced and at times stressful environment.
• Proficient with Google Suite or related software.

Required Education and Experience

• A High School diploma or GED equivalent is preferred.
• Basic computer skills, including proficiency in using inventory management software, spreadsheets, and Google Workspace.
• Strong organization and time management skills.
• 1 Year Experience in Shipping (Preferred).
• Effective communication skills to interact with team members and shipping partners.
• Attention to detail and accuracy while working in a fast‑paced, deadline‑driven environment.
• Ability to stand and walk for extended periods.
• Some physical strength may be required to lift packages by hand, up to 50 lbs.
• Work is typically performed indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.