Shipping and Receiving - Manager

Hollingsworth; Mishawaka (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Hollingsworth in Mishawaka, IN is seeking a Shipping and Receiving Manager to lead shipping, receiving, and inventory control at our repack and ship-to-production facility. The Shipping and Receiving Manager oversees inbound and outbound operations, develops the team, and ensures materials move safely, accurately, and efficiently to meet production and customer requirements.

The Manager is accountable for inventory accuracy, service performance, compliance, and material flow throughout the

Qualifications

• Five or more years of shipping, receiving, warehouse, or inventory-control experience, including two or more years in a supervisory role.
• Ability to lead employees, manage workflow, resolve discrepancies, and use warehouse or enterprise systems.
• Willing and able to wear steel-toed safety boots as required in the facility.
• Forklift experience/certification is a plus

Responsibilities

• Lead daily inbound and outbound operations, assign work, and complete shipments safely, accurately, and on time.
• Establish and enforce processes to verify incoming materials, quantities, condition, and documentation.
• Ensure inbound stock is labeled, stored, and recorded according to company and customer standards.
• Oversee accurate documentation for all outbound shipments.
• Maintain inventory accuracy through cycle counts, physical verification, discrepancy investigation, and timely corrective action.
• Monitor system data, workload, and material availability to anticipate risks and support production.
• Track performance, resolve issues, and meet safety, quality, productivity, and service expectations.
• Recruit, train, coach, schedule, and evaluate employees while reinforcing clear expectations and safe work practices.
• Standardize procedures and documentation, analyze trends and root causes, and lead corrective actions and continuous improvement.
• Serve as the primary contact for internal teams, carriers, suppliers, and customers, providing timely, accurate updates.
• Coordinate with production, customer service, quality, and other teams to align priorities and maintain material flow.
• Set clear expectations, elevate risks promptly, and build a collaborative, accountable culture.
• Manage resources and priorities, support facility start-up and growth, maintain compliance with company policies and shipping requirements, and perform other duties as assigned.

Skills

Team leadership

Operational planning

Attention to detail

Documentation

Inventory control

Workflow management

Microsoft Office

Warehouse systems

Data analysis

Judgment

Accountability

Job description

We are looking to add a new role to leadshipping, receiving, and inventory control at our repack and ship-to-production facility in Mishawaka, IN. The Shipping and Receiving Manager oversees inbound and outbound operations, develops the team, and ensures materials move safely, accurately, and efficiently to meet production and customer requirements. The Manager is accountable for inventory accuracy, service performance, compliance, and material flow throughout the facility.

As part of a new site launch, this role requires flexibility and hands‑on leadership, including the ability to work additional hours as business needs require, adjust staffing and schedules, develop or refine work processes as customer demand, shipment volume, and the program evolve, and perform other duties as needed to support a successful launch and ongoing operations.

KEY SKILLS & COMPETENCIES

1. Shipping, Receiving & Inventory Management

Critical Skills: team leadership, operational planning, attention to detail, documentation, inventory control, workflow management, Microsoft Office, warehouse systems, data analysis, judgment, and accountability

Responsibilities

• Lead daily inbound and outbound operations, assign work, and complete shipments safely, accurately, and on time.
• Establish and enforce processes to verify incoming materials, quantities, condition, and documentation.
• Ensure inbound stock is labeled, stored, and recorded according to company and customer standards.
• Oversee accurate documentation for all outbound shipments.
• Maintain inventory accuracy through cycle counts, physical verification, discrepancy investigation, and timely corrective action.
• Monitor system data, workload, and material availability to anticipate risks and support production.
• Track performance, resolve issues, and meet safety, quality, productivity, and service expectations.

2. Team Leadership, Operational Support & Continuous Improvement

Critical Skills: people leadership, coaching, workforce planning, organization, problem-solving, initiative, adaptability, process improvement, and change management

Responsibilities:

• Recruit, train, coach, schedule, and evaluate employees while reinforcing clear expectations and safe work practices.
• Standardize procedures and documentation, analyze trends and root causes, and lead corrective actions and continuous improvement.

3. Communication & Customer Service

Critical Skills: customer service, stakeholder management, collaboration, conflict resolution, influence, and clear communication

Responsibilities:

• Serve as the primary contact for internal teams, carriers, suppliers, and customers, providing timely, accurate updates.
• Coordinate with production, customer service, quality, and other teams to align priorities and maintain material flow.
• Set clear expectations, elevate risks promptly, and build a collaborative, accountable culture.

4. Additional Responsibilities

Manage resources and priorities, support facility start-up and growth, maintain compliance with company policies and shipping requirements, and perform other duties as assigned.

REQUIRED QUALIFICATIONS & EXPERIENCE

• Five or more years of shipping, receiving, warehouse, or inventory-control experience, including two or more years in a supervisory role
• Demonstrated ability to lead employees, manage workflow, resolve inventory and shipment discrepancies, and use warehouse or enterprise systems
• Willing and able to wear steel‑toed safety boots as required in the facility

Forklift experience/certification is a plus

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