Shipping and Receiving

Crown Industrial Services, Inc.; Jackson (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Crown Industrial Services, Inc. is seeking a Shipping-Receiving Clerk to prepare orders for shipment and manage incoming goods. The role involves verifying items, maintaining shipment data, and handling forklift tasks on the dock.

Responsibilities include addressing discrepancies, processing damage claims, and providing professional customer service while coordinating with drivers and carriers.

Qualifications

• Ability to accurately count and verify items received.
• Basic understanding of dock, and warehouse procedures.
• Good organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and/or inventory software to maintain records, input data, and create reports.
• Strong interpersonal and customer service skills with professional communication with customers and staff.
• Motor vehicle operators permit for operation of forklift.

Responsibilities

• Receives goods and verifies quality and count against supplier count and reports discrepancies.
• Maintains shipment data to update customer orders and ensure billing documents are provided.
• Completes information on damage claims for in-transit damage.
• Loads and transports materials on shipping dock using a forklift.
• Answers phone calls and interacts professionally with customers.
• Directs truck drivers and assists with paperwork.

Skills

Accurate counting & verification

Dock & warehouse procedures

Organizational skills

Microsoft Office / inventory software

Interpersonal & customer service

Forklift operation permit

Tools

Microsoft Office Suite

Job description

The Shipping-Receiving Clerk arranges and prepares orders for shipment. Carries out shipping and receiving functions with parcel and LTL carriers. The general responsibilities of the position include those listed below, but Crown may identify other responsibilities of the position.

Key Responsibilities

• Receives goods and verifies the quality and count of all items unloaded from trucks and trailers; checks against suppliers count and immediately reports discrepancies to carriers, supervisor, and purchasing officer per company policy.
• Maintains database of shipment data to ensure that customer orders are updated and that appropriate billing documents are provided to accounting or other associated departments as required.
• Completes information on damage claims for in-transit damage.
• Loads and transports materials on shipping dock using a forklift.
• Answers phone calls and interact professionally with customers.
• Directs truck drivers and assists with paperwork.

Required Skills & Qualifications

• Ability to accurately count and verify items received.
• Basic understanding of dock, and warehouse procedures.
• Good organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and/or inventory software to maintain records, input data, and create reports.
• Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff at delivery points.
• Motor vehicle operators permit for operation of forklift.

Performance Expectations

• Operate forklifts strictly in compliance with transportation laws and company safety regulations; maintain required permits.
• Accurately verify quality and count of all received items against supplier documentation.
• Maintain complete and accurate shipping/receiving records with zero missing documents in periodic audits.
• Keep shipment databases current so customer orders reflect real-time status and billing documents are delivered to accounting and other departments as required.
• Complete damage claim information promptly and accurately for any in-transit damage.