Shipping and Packaging Lead

Air Comfort, Inc; Big Lake (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Air Comfort, Inc in Big Lake, MN is seeking a hands-on Shipping & Packaging Supervisor to lead outbound operations for custom-built fireplace systems. This role emphasizes high standards in packaging and customer experience, ensuring products are delivered flawlessly.

The ideal candidate should have experience with heavy, fragile items and the ability to manage multiple high-value shipments without errors. Manufacturing or high-end custom fabrication background is preferred, enabling them to enhance the delivery experience for customers.

Qualifications

• Hands-on experience shipping heavy, fragile, or custom-built products.
• Strong organizational skills in fast-paced, detail-heavy environments.

Responsibilities

• Oversee daily outbound shipments (LTL and full truckload).
• Ensure all products are properly crated, palletized, and protected.
• Develop and enforce packaging standards.
• Coordinate with production for complete and on-time shipments.
• Train and lead team members on precision packaging.

Skills

Managing multiple high-value shipments simultaneously without errors

Building packaging that survives real-world handling

Spotting risks before they become damage claims

Holding a team accountable

Tools

Crating and palletizing

Load securement and protection

LTL and truckload shipping

Job description

Acucraft Fireplaces – Big Lake, MN

Acucraft Fireplaces is seeking a hands‑on Shipping & Packaging Supervisor to lead outbound operations for our custom-built fireplace systems. This role is responsible for ensuring every product is packaged, protected, and delivered with awhite-glove, luxury-level experience—from our shop floor to the customer.

This is a shop-floor leadership role, not a desk position. You will own how our product is received, handled, and experienced by the customer.

What You’ll Own

• Oversee daily outbound shipments (LTL and full truckload)
• Ensure all products areproperly crated, palletized, and protected
• Develop and enforcepackaging standards that deliver both:
  • Maximum Protection
  • Clean, professional, high‑end presentation
• Coordinate with production to ensurecomplete and on-time shipments
• VerifyBOL accuracy, labeling, and special handling instructions
• Inspect loads forsecurement, stability, and weather protection
• Train and lead team members onprecision packaging and handling
• Anticipate and eliminate issues that create stress for the customer at delivery

You will be expected to think beyond shipping logistics and ensure:

• Packaging is intuitive to unpack and does not create frustration
• The shipment reflects the quality of apremium, custom-built product
• Delivery does not create unnecessary burden on the customer or jobsite

What You Must Be Good At

• Managingmultiple high-value shipments simultaneously without errors
• Building packaging thatsurvives real-world handling (LTL especially)
• Spotting risks before they become damage claims or customer complaints
• Holding a team accountable and maintaining high standards of execution on the floor

Required Experience

• Hands‑on experience shippingheavy, fragile, or custom-built products
• Strong working knowledge of:
  • Crating and palletizing
  • Load securement and protection
  • LTL and truckload shipping
• Proven ability to stay organized in afast‑paced, detail‑heavy environment

Preferred

• Manufacturing or high‑end custom fabrication environment
• Experience reducing freight damage and improving customer delivery experience

This Role is NOT a Fit If You:

• View shipping as “get it out the door” instead of customer experience
• Prefer working behind a desk vs. being on the floor
• Have only handled shipping paperwork without building or inspecting loads
• Struggle with organization, urgency, or attention to detail
• Avoid accountability when things go wrong

Why This Role Matters

You own the final step before our product reaches the customer. Your work determines whether the delivery feels chaotic and stressful—or seamless and high‑end.