Shipping and Customer Care Specialist

Valor Compounding Pharmacy; Berkeley (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k retirement plan with match

Bi-yearly performance reviews

Job summary

Valor Compounding Pharmacy, located in Berkeley, CA, is hiring a Shipping Specialist to join the Customer Care team. The role handles packaging compounded medications for FedEx shipping, assists patients and providers, and supports internal teams with inquiries and updates.

Working Monday–Friday 8:30am–5pm, you will ensure accuracy, HIPAA compliance, and timely delivery while maintaining a high level of customer service and attention to detail in a fast-paced pharmacy environment.

Qualifications

• High school diploma or equivalent
• Experience and familiarity with FedEx
• Read, understand, and be compliant with HIPAA
• Ability to work with technology including Propel, Zendesk, Guru, Outlook, Teams, and Tabz

Responsibilities

• Prepare and package patient medications for shipment via FedEx.
• Prepare patient medications for pick-up.
• Custom package patient medications by client required branded materials and requirements.
• Differentiate packaging between refrigerated and regular products.
• Scan and communicate with patients via customer app with FedEx tracking number, as appropriate.
• Monitor and follow-up on FedEx tracking of patient and facility shipments.
• Manage and communicate all shipping-related updates, delays, and issues to patients.
• Escalate shipping issues as needed.
• Maintain and file packing lists.
• Order and maintain packaging and supplies used for shipping.
• Manage and communicate with clients on specific branded packaging inventory that's needed to replenish.
• Assist departments such as marketing, customer service, data entry, and lab with small projects.
• Cross-train in Customer Care functions and provide support as needed to meet business demands and ensure a seamless patient experience.
• Maintain a clean working environment.
• Participate in trainings as needed.
• Any other duties necessary to ensure the functionality of the business

Skills

FedEx familiarity

Attention to detail

Time management

English communication

Education

High school diploma

Tools

Propel

Zendesk

Outlook

Teams

Job description

About the company

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, question everything, and growth through care. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have bi-yearly performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our careers page on our website.

About the role

The Shipping Specialist is a key member of the Customer Care team, responsible for packaging compounded medications and shipping them via FedEx while ensuring accuracy, compliance, and timely delivery. In addition to shipping responsibilities, this role provides exceptional customer service by assisting patients, providers, and internal teams with shipping inquiries, delivery updates, order-related concerns, and other projects. This is a full-time position, working Monday through Friday 8:30am to 5pm and reporting to the Lead Shipping Specialist.

What you'll do

• Prepare and package patient medications for shipment via FedEx
• Prepare patient medications for pick-up
• Custom package patient medications by client required branded materials and requirements
• Differentiate packaging between refrigerated and regular products
• Scan and communicate with patients via customer app with FedEx tracking number, as appropriate
• Monitor and follow-up on FedEx tracking of patient and facility shipments
• Manage and communicate all shipping-related updates, delays, and issues to patients
• Escalate shipping issues as needed
• Maintain and file packing lists
• Order and maintain packaging and supplies used for shipping
• Manage and communicate with clients on specific branded packaging inventory that's needed to replenish
• Assist departments such as marketing, customer service, data entry, and lab with small projects
• Cross-train in Customer Care functions and provide support as needed to meet business demands and ensure a seamless patient experience.
• Maintain a clean working environment
• Participate in trainings as needed
• Any other duties necessary to ensure the functionality of the business

Qualifications

• High school diploma or equivalent
• Experience and familiarity with FedEx
• Pass drug screening test, background check, pre-employment verification process
• Read, understand, and be compliant with HIPAA
• Working Conditions: Standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs. Occasional handling of 50 lbs ice pack boxes.
• Ability to stay motivated with repetitive work
• Strong attention to detail and organizational skills
• Ability to manage time effectively and meet tight deadlines
• Able to communicate effectively, both verbal and written, in the English language
• Ability to work with technology including but not limited to Propel, Zendesk, Guru, Outlook, Teams, and Tabz
• Ability to multi-task and work in fast-paced environment
• Ability to problem solve effectively
• Ability to follow policies and procedures

Why work at Valor

• You want a career in pharmacy or compounding
• You want to help patients and physicians learn about alternative medications
• You are looking for opportunities for growth and promotions
• You love learning new skills and are open to feedback to improve your work product
• You believe in and can demonstrate our core values
• You value having 360-performance reviews twice a year to ensure clarity of job expectations and growth
• You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA
• Full-time employees are eligible for company benefits including medical, dental, vision, wellness benefits and much more. 401k retirement plan plus company safe harbor match program

Valor’s pay band range for this position is $22 to $26 per hour. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Valor’s total compensation package for employees. Your total rewards package at Valor will include employer contributions for employee premiums of medical, dental, and vision coverage, long-term disability, life and accidental death and dismemberment insurance, 401(k) retirement plan with safe harbor match and profit sharing plan, monthly catered employee celebrations lunch, PTO and Holiday pay policy, and other benefits.

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

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