Shipper Performance Coach, Domestic Shipper Experience

Amazon.com Services LLC; Tempe (AZ); Presencial; USD 31.000 - 40.000; Jornada completa

Descripción de la vacante

Amazon.com Services LLC is hiring for a Shipper Performance Coach to monitor inbound freight data, flag disruptions, and coach shippers toward better performance within our Global Logistics team.

The role emphasizes data analysis, routine reporting, and cross-functional collaboration with the Shipper Support group to maintain seamless freight flows to fulfillment centers.

Formación

• High school or equivalent diploma.
• 2+ years of customer service or back-office experience in a corporate setting.
• Bachelor's degree in business, logistics, supply chain management, or related field.

Responsabilidades

• Monitor daily inbound freight data and flag disruptions using established tools and dashboards.
• Follow SOPs to support real-time resolution of transportation issues.
• Maintain accurate daily logs on shipper accounts and document interactions and performance trends.
• Participate in weekly calls with shippers to communicate performance updates and reinforce standards.
• Assist with outreach to shippers regarding compliance concerns and escalate complex issues to senior staff.
• Compile and present routine performance data to support team reviews.
• Assist in root cause analysis for recurring transportation defects by gathering data.

Conocimientos

Customer service

Educación

High school diploma

Bachelor's degree in business/supply chain

Herramientas

Excel

Word

Outlook

Access

SQL

Descripción del empleo

Amazon's Global Logistics team is looking for a detail-oriented and communicative Shipper Performance Coach to join our Shipper Support team. In this role, you'll help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance, flagging transportation issues, and supporting vendors through established processes.

This is a great opportunity for someone early in their career who is passionate about logistics, enjoys working with data, and thrives in a fast-paced environment. You'll gain hands-on experience in supply chain operations while building relationships with external partners

Key job responsibilities

• Monitor daily inbound freight data and flag disruptions such as missed pickups or delayed shipments using established tools and dashboards
• Follow standard operating procedures to support the resolution of transportation issues in real time
• Maintain accurate daily logs on assigned shipper accounts, documenting interactions and performance trends
• Participate in weekly calls with assigned shippers to communicate performance updates and reinforce operational standards
• Assist with outreach to shippers regarding compliance concerns, escalating complex issues to senior team members as needed
• Compile and present routine performance data to support team reviews
• Support root cause identification for recurring transportation defects by gathering and organizing data

A day in the life

You will work on a team focused on resolving inbound transportation disruptions and ensuring freight flows smoothly into our fulfillment centers. Your day will involve analyzing data to identify root causes of missed pickups and dwelling ARNs, conducting direct outreach to shippers with varying operational capabilities to resolve issues and coach them toward operational improvements.

About the team

The Shipper Support team is part of Amazon's Global Logistics Shipper Experience organization, dedicated to ensuring seamless inbound freight operations across our domestic first mile supply chain network. Our team combines data analysis, direct shipper engagement, and process improvement expertise to detect, prevent, and resolve transportation disruptions before they impact our customers. We foster a culture of continuous learning and innovation, where team members are encouraged to dive deep into problems and develop creative solutions to emerging challenges. As we grow, we're building scalable processes and tools that will shape the future of shipper support at Amazon.

Basic Qualifications:

• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Are 18 years of age or older
• Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)

Preferred Qualifications:

• 2+ years of customer service or back-office roles in corporate environments experience
• Bachelor's degree in business, logistics, supply chain management, or a related field
• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
• Experience in transportation and supply chain
• Experience managing competing priorities and using metrics to drive business decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, AZ, Tempe - 22.54 - 29.18 USD hourly