Shipment Management Associate

Ryder System, Inc.; Novi (MI); On-site; USD 46,000 - 50,000; Full time

Job summary

Ryder System, Inc. is seeking a Shipment Management Associate II to handle a variety of duties within the SMC operations team at Novi, MI. The role emphasizes frontline support, customer interaction, and process documentation to sustain ISO 9001 quality practices.

The position involves developing training materials, engaging in project management, and providing after-hours support as needed to ensure timely issue resolution and customer satisfaction.

Qualifications

• H.S. diploma or GED required.
• Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field.
• Two (2) years or more direct Transportation or Logistics work experience required.

Responsibilities

• Provide frontline technical support for SMC operations and after-hours support.
• Interface with internal and external customers on operational issues.
• Develop and document operational processes to support ISO 9001 quality system.
• Support customers with solutions and non-typical requests to meet business needs.
• Participate in development and delivery of training materials for operations and clients.
• Manage a variety of account-specific and site-wide projects.

Skills

Customer service

Communication

Leadership

Teamwork

Problem solving

Time management

Multi-tasking

Relationship building

Independence

Detail oriented

Education

High School Diploma or GED

Bachelor's degree preferred in Transportation Management or related field

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description :

Summary

As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.

Essential Functions

• Technical Support of SMC Operations:Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required

• Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner

• Continuous Improvement & ISO 9001 Quality Program:Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system

• Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs

• Operational Training:Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods

• Project Management:Manage a variety of account specific and site wide tactical and strategic projects

Additional Responsibilities

• The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment

• Performs other duties as assigned.

Skills and Abilities

• Ability to represent the company with external constituents

• Represent Ryder Shipment Management Services in a professional manner to internal and external parties

• Ability to build strong customer relationships

• Demonstrated customer service capabilities

• Direct customer interface (internal/external) on all customer related issues

• Effective leadership skills

• Strong verbal and written communication skills

• Ability to work independently and as a member of a team

• Demonstrates problem solving skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required

• Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field

• Two (2) years or more direct Transportation or Logistics work experience required

Travel: None

DOT Regulated: No

Job Category: Supply Chain

Our Culture & Commitment :

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

46000

Maximum Pay Range:

50000

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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