Shipboard HR & Payroll Apps Product Mgr

Prestige Cruise Services LLC; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Norwegian Cruise Line Holdings (NCLH) seeks a Product Manager for Shipboard HR & Payroll Apps to lead the delivery and support of HR technology across shipboard operations. Focus areas include Workday, MAPS, and integrated systems, ensuring compliant, efficient HR workflows and high data quality.

The role partners with HR, Payroll, Operations, and IT to define requirements, prioritize enhancements, oversee integrations, and drive measurable improvements in employee experience and process

Qualifications

• Proven experience translating business needs into HR technology roadmaps for shipboard operations.
• Strong knowledge of Core HR, Payroll, Time & Attendance, Absence Management, and Learning processes.
• Experience delivering and supporting HR platforms like Workday and MAPS with integrations.

Responsibilities

• Lead end-to-end delivery of HR/Payroll product enhancements across Workday, MAPS, and integrations.
• Ensure secure, compliant operations for shipboard HR platforms and releases.
• Provide organizational leadership and develop capability plans for the team.

Skills

Product mindset

HR & payroll systems

Workday expertise

MAPS integration

Vendor management

Security & compliance

stakeholder engagement

Change management

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

BASIC PURPOSE:

The Product Manager, Shipboard HR & Payroll Apps is responsible for the support and delivery of shipboard HR technology products, including Workday and MAPS, to enable compliant and efficient HR operations for shipboard employees. This role partners with HR, Payroll, Operations, and IT to define requirements, prioritize enhancements, oversee integrations and releases, and drive measurable improvements in employee experience, process efficiency, and data quality across Core HR, Payroll, Absence Management, and Training.

Major attributes for this role include:

• Product mindset and strategic partnership with HR and shipboard operations to translate business needs into a clear vision, operating model, and multi-year roadmap for shipboard HR and payroll applications (Workday, MAPS).
• Deep functional understanding of Core HR, Payroll, Time & Attendance, Absence Management, and Learning/Training processes, including downstream integrations, reporting, and controls.
• Experience leading delivery and production support across HR platforms and custom applications, including Workday (HCM/Payroll/Absence/Learning as applicable), MAPS, and related shipboard/shore integrations.
• Strong governance, vendor management, and financial stewardship (budgeting, forecasting, CapEx/OpEx) with a focus on outcomes, risk management, and value realization.
• Commitment to best practices in security, privacy, compliance (e.g., SOX, ITGC, GDPR as applicable), and enterprise architecture standards.
• Clear communicator and people leader who builds high-performing teams and drives organizational change through effective stakeholder engagement and change management.
• Proven ability to drive digital modernization through automation (workflow, integrations, self-service, RPA where applicable) and the practical application of analytics/AI to improve service delivery and decision-making.
• Strong HR process knowledge and continuous improvement mindset, with experience simplifying and standardizing end-to-end processes (hire-to-retire) and aligning technology to policy, controls, and user experience.

POSITION RESPONSIBILITIES:

• Lead end-to-end delivery of product enhancements and projects across Core HR, Payroll, Absence Management, and Training/Learning (intake, prioritization, funding, design, configuration/build, testing, release, and adoption) spanning Workday, MAPS, and integrated systems.
• Ensure stable, secure, and compliant operations for shipboard HR platforms and integrations, including production support, incident/problem management, release management, and continuous improvement-supporting payroll accuracy, absence/time processing, and training enablement.
• Lead and develop a high-performing organization (employees, contractors, and managed services partners); set objectives, coach leaders, and build succession and capability plans.
• Drive cross-functional architecture and integration alignment with Security, Data/Analytics, Infrastructure, and other application teams to ensure scalable and supportable solutions.
• Provide financial stewardship for the HR Applications portfolio, including vendor strategy, contract/SOW oversight, SLAs, forecasting, and management of CapEx/OpEx budgets.
• Establish and enforce standards and controls (e.g., ITGC, SOX, privacy) and ensure audit readiness, access controls, segregation of duties, and sound SDLC/DevOps practices.
• Identify and deliver automation opportunities (workflow optimization, digital forms, integration improvements, and RPA where appropriate) to reduce manual effort, increase accuracy, and improve cycle times across HR services.
• Lead organizational change management for HR technology releases (communications, training enablement, stakeholder engagement, and feedback loops) to maximize adoption and value.
• Enable HR data and insights by partnering with HR Analytics/Data teams to improve data quality, develop metrics/OKRs, and guide responsible use of AI/GenAI capabilities (governance, privacy, bias/risk considerations, and measurable value).
• Develop executive-level communications (status, risks, decisions, and outcomes) and provide clear escalation paths and mitigation plans for complex issues.

KNOWL