Shift Supervisor Trainee

CVS Health; West Haven (CT); On-site; USD 23,556 - 35,817; Part time

Benefits offered by this job

Affordable medical plan options

401(k) plan with company matching

Employee stock purchase plan

Wellness programs and financial coaching

Tuition assistance

Job summary

A leading healthcare company in Connecticut is seeking a Shift Supervisor Trainee to learn management skills in a retail environment. This entry-level position focuses on customer service and team supervision, with eligibility for promotion. Ideal candidates have strong communication skills and flexibility in scheduling. Benefits include affordable healthcare options and a retirement plan.

Qualifications

• Ability to work flexible shifts including early morning, overnight, and weekends.
• Retail experience preferred.

Responsibilities

• Supervise store’s crew and follow up on all activities.
• Communicate effectively with store management and crew.
• Assist customers with questions and complaints.
• Promote the CVS customer service culture.
• Maintain customer/patient confidentiality.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility in scheduling

Education

High School Diploma or equivalent

Job description

Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The trainee completes basic operations and management skills training and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff and is responsible for ensuring opening and closing procedures are completed.

Responsibilities

• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality

Qualifications

• Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.
• Experience in retail (preferred)
• Education: High School Diploma or equivalent preferred but not required

Job Details

• Anticipated Weekly Hours: 29
• Time Type: Part time
• Pay Range: The typical pay range for this role is $17.10 - $26.00

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

For more information about benefits, visit CVS Health careers site.

We anticipate the application window for this opening will close on: 11/19/2025