Shift Supervisor Trainee

CVS Pharmacy; Urbandale (IA); On-site; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for future supervisory roles. This entry-level position involves training in management skills, customer service, and store operations. Successful trainees may be promoted to Operations Supervisor or Shift Supervisor roles, supporting store management and enhancing customer loyalty.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plans

No-cost wellness programs

Counseling

Financial coaching

Flexible work schedules

Paid time off

Tuition assistance

Qualifications

• Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise the store’s crew through assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team by driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for completing all opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise the store’s crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy and foster positive shopping experiences
   • Maintain customer confidentiality

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills, and ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $16.00 - $24.00 per hour

This pay range is the base hourly rate or full-time salary, depending on the position. Actual offers depend on experience, education, location, and other factors.

We value our colleagues and are committed to a workplace where everyone feels valued and included.

Benefits

Our comprehensive benefits include:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plans
• No-cost wellness programs, counseling, and financial coaching
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and retiree medical access

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 08/16/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.