Shift Supervisor Trainee

CVS Health; Strongsville (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Strongsville, Ohio. This entry-level role prepares individuals for supervisory positions by focusing on operations and customer service. Trainees will learn to manage store staff and ensure smooth operations while promoting a customer-centric culture.

Benefits

Affordable medical plans

401(k) with matching

Stock purchase plans

No-cost wellness programs

Flexible work schedules

Paid time off

Tuition assistance

Qualifications

• Strong communication skills.
• Ability to work flexible hours.

Responsibilities

• Supervise store crew and assign tasks.
• Assist customers with questions and complaints.
• Lead store staff when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Communication

Computer skills

Education

High School diploma

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads store staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions

1. Management
   - Work effectively with store management and staff
   - Supervise store crew by assigning, directing, and following up on activities
   - Communicate effectively with management and staff
2. Customer Service
   - Assist customers with questions, problems, and complaints
   - Promote CVS customer service culture (greeting, offering help, thanking)
   - Handle customer relations issues per company policy
   - Maintain customer confidentiality

Required Qualifications

Deductive reasoning, analytical skills, and computer skills. Strong communication skills. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Additional Information

Anticipated Weekly Hours: 20

Time Type: Part time

Pay Range: $16.00 per hour

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and included.

Benefits

We offer a comprehensive benefits package, including:

• Affordable medical plans, 401(k) with matching, and stock purchase plans
• No-cost wellness and counseling programs
• Flexible work schedules, paid time off, family leave, tuition assistance, and more

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/09/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.