Shift Supervisor Trainee

Nuvance Health; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position involves learning essential management skills, supervising staff, and ensuring excellent customer service. The role offers 40 hours per week with a focus on fostering a positive work environment and service culture.

Benefits

Medical plans

401(k) with matching

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Tuition assistance

Retiree medical

Qualifications

• Master basic management skills and customer service principles.
• Ability to work early mornings and weekends as needed.

Responsibilities

• Supervise store crew and manage daily operations.
• Assist customers with inquiries and resolve complaints.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews.
3. Supervise the store's crew by assigning, directing, and following up on all activities.
4. Communicate effectively with store management and crews.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture by greeting, offering help, and thanking customers.
4. Handle all customer relations issues per company policy, promoting a positive shopping experience.
5. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Additional Details

• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: $19.40 per hour (range from $19.40 to $19.40)

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and belongs.

Benefits

We offer a comprehensive, competitive benefits package including medical plans, 401(k) with matching, employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, retiree medical, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on: 08/11/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.