Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Pigeon Forge (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor Trainee to join their team. This entry-level position offers a unique opportunity to develop essential management and customer service skills while preparing for future supervisory roles. The ideal candidate will thrive in a dynamic retail environment, demonstrating strong communication and analytical abilities. With comprehensive training and the potential for promotion, this role is perfect for those looking to advance their career in retail management. Enjoy a supportive work culture and various benefits while making a positive impact on customer experiences.

Benefits

Medical plans

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Qualifications

• Strong communication and analytical skills are essential for this role.
• Flexibility in working hours is required, including weekends and overtime.

Responsibilities

• Supervise store crew and manage daily operations.
• Assist customers and promote a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Customer service

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee for higher-level supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor roles. These leadership positions support the CVS Store Management team by driving store execution and performance, and by building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and oversees the completion of all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew through assigning, directing, and following up on activities
4. Communicate effectively with management and staff
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture by greeting, offering help, and thanking customers
8. Handle customer relations issues per company policy, ensuring a positive shopping experience
9. Maintain customer confidentiality

Qualifications

• Deductive reasoning, analytical, and computer skills
• Advanced communication skills
• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred, but not required.

Additional Details

Anticipated weekly hours: 40

Time type: Full time

Pay range: $16.00 - $23.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit our benefits page.

Application deadline: 06/27/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.