Shift Supervisor Trainee

CVS Health; Philadelphia (Philadelphia County); On-site; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Philadelphia. This entry-level role prepares you for supervisory positions, focusing on customer service, operations, and management skills. Successful trainees can advance to leadership roles, supporting store performance and customer loyalty.

Benefits

Medical plans

401(k) with matching

Employee stock purchase plan

Wellness programs

Paid time off

Tuition assistance

Qualifications

• Entry-level position preparing for supervisory roles.
• Experience in retail is preferred.

Responsibilities

• Supervise store crew and ensure smooth operations.
• Assist customers with questions and promote CVS's service culture.

Skills

Communication

Analytical Skills

Customer Service

Education

High School Diploma

Job description

4 days ago Be among the first 25 applicants

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. It involves performing work as directed to prepare for future supervisory responsibilities, completing basic operations and management skills training, and learning about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These leadership roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions

• Apply deductive reasoning, analytical skills, and computer skills.
• Exhibit advanced communication skills.
• Work a flexible schedule, including early mornings, overnights, weekends, and overtime as needed.

Management

• Work effectively with store management and staff.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate effectively with management and staff.

Customer Service

• Assist customers with questions, problems, and complaints.
• Promote CVS's customer service culture (greeting, offering help, thanking).
• Handle customer relations issues per company policy, ensuring a positive shopping experience.
• Maintain customer/patient confidentiality.

Qualifications

High School Diploma or equivalent preferred but not required.

Preferred Qualifications

• Experience in retail is preferred.

Additional Details

Anticipated weekly hours: 40

Time type: Full time

Pay range: $16.00 - $24.00 per hour, depending on experience, education, and location.

Our team reflects the communities we serve and is committed to fostering an inclusive workplace where everyone feels valued.

Benefits

We offer comprehensive pay and benefits, including:

• Medical plans, 401(k) with matching, employee stock purchase plan.
• Wellness programs, counseling, financial coaching.
• Paid time off, flexible schedules, family leave, tuition assistance, and more.

Application deadline: 08/14/2025

Qualified applicants with arrest or conviction records will be considered in accordance with laws.

Additional Info

• Seniority level: Internship
• Employment type: Full-time
• Job function: Management and Healthcare