Shift Supervisor Trainee

The Regional Municipality of Durham; Northampton (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Northampton. This entry-level position prepares candidates for higher supervisory roles by training in store management, customer service, and overall CVS culture. Gain valuable experience and opportunities for advancement in this supportive environment.

Benefits

Comprehensive benefits package

401(k) with match

Tuition assistance

Flexible schedules

Paid time off

Qualifications

• Flexible schedule, including early mornings and weekends.
• Retail experience preferred.

Responsibilities

• Supervise store crew and drive store execution.
• Assist customers with questions and promote service culture.
• Lead in the absence of a manager and handle store operations.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew by assigning, directing, and following up on activities
4. Communicate effectively with management and staff
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (greet, offer help, thank customers)
8. Handle customer relations issues per company policy and foster positive shopping experiences
9. Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Work Hours & Compensation

Anticipated weekly hours: 40

Time type: Full time

Pay range: $16.00 - $26.00 per hour, depending on experience, education, geography, and other factors.

Benefits

We offer a comprehensive benefits package including medical plans, 401(k) with match, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care, tuition assistance, and retiree medical options. More details at CVS Benefits.

Application deadline: 08/29/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.