Shift Supervisor Trainee

Association of Collegiate Conference and Events Directors-International; Northampton (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee for a full-time, entry-level position. This role prepares you for supervisory responsibilities by completing training and managing operations. You'll enhance customer loyalty and ensure excellent service in a dynamic retail environment with a focus on inclusion and support.

Benefits

Affordable medical plans

401(k) with matching

Flexible work schedules

Paid time off

Tuition assistance

Qualifications

• Retrain and apply advanced communication and analytical skills.
• Flexible schedule including mornings, overnights, and weekends is required.

Responsibilities

• Supervise store staff and ensure smooth operations.
• Assist customers with questions and promote customer service culture.
• Manage customer relations issues following company policy.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store staff by assigning, directing, and following up on activities
4. Communicate effectively with management and staff
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (greet, offer help, thank customers)
8. Handle customer relations issues per company policy and foster positive shopping experiences
9. Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred, but not required.

Additional Details

Anticipated weekly hours: 40

Time type: Full time

Pay range: $16.00 - $26.00 per hour, depending on experience, education, and location.

Our team reflects the communities we serve and we are committed to fostering an inclusive workplace where every colleague feels valued and belongs.

Benefits

Our comprehensive benefits include:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plans
• No-cost wellness programs, counseling, and financial coaching
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, retiree medical, and more

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/29/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.