Shift Supervisor Trainee

CVS Health Corporation; New Cumberland (Cumberland County); On-site; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles within the store. This entry-level position focuses on management skills, customer service, and operational support. Successful trainees may advance to Operations Supervisor or Shift Supervisor roles, ensuring smooth store operations and customer satisfaction.

Benefits

Medical plans

401(k) with matching

Stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Flexibility to work early mornings, overnights, weekends, and overtime as needed.
• Retail experience preferred.

Responsibilities

• Supervise the store’s crew through assigning, directing, and following up on all activities.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

time left to apply End Date: August 17, 2025 (30+ days left to apply)

job requisition id R0597568

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and completes all opening and closing procedures.

Essential Functions

1. Management

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing, and following up on all activities
• Communicate effectively with store management and crews

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (Greet, offer help, thank)
• Handle customer relations issues according to company policy and promote a positive shopping experience
• Maintain customer/patient confidentiality

Qualifications

Required Qualifications: Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications: Retail experience.

Education: High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 40

Time type: Full time

Pay range: $16.00 - $24.00 per hour, depending on experience, education, and location.

Benefits include medical plans, 401(k) with matching, stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/17/2025

Qualified applicants with arrest or conviction records will be considered in accordance with laws.