Shift Supervisor Trainee

The Regional Municipality of Durham; Holbrook (MA); On-site; Full time

Job summary

A leading health solutions provider seeks a Shift Supervisor Trainee to develop management skills and support store operations. This entry-level position offers the opportunity to learn about customer service and CVS/pharmacy culture, with pathways for promotion after training. Comprehensive benefits and a full-time schedule are included.

Benefits

Medical plans

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Qualifications

• Retail experience preferred, but not required.
• Ability to work varying hours including early mornings and weekends.

Responsibilities

• Supervise store staff and manage daily operations.
• Assist customers with inquiries and promote CVS service culture.
• Lead store crew in absence of management.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned tasks to develop management skills, learns about key business aspects like building customer loyalty through exceptional service, and understands CVS/pharmacy culture.

Upon successful completion of the training, trainees are eligible for promotion to open supervisor positions. These leadership roles support store management in driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew activities, including assigning and following up on tasks.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture by greeting, offering help, and thanking customers.
8. Handle customer relations issues per company policy, ensuring a positive shopping experience.
9. Maintain customer confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer proficiency, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Retail experience.

Education

High School diploma or equivalent preferred, but not required.

Additional Details

Anticipated weekly hours: 40
Time type: Full-time
Pay range: $16.00 - $26.00 per hour, depending on experience and other factors.

We offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on 09/11/2025. Qualified applicants with arrest or conviction records will be considered per applicable laws.