Shift Supervisor Trainee

The Regional Municipality of Durham; Greensboro (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

The Regional Municipality of Durham is looking for a Shift Supervisor Trainee to oversee daily operations in a retail setting. This entry-level role offers training for future supervisory positions, focusing on customer service and staff management. Ideal candidates will possess strong communication skills, flexibility, and a high school diploma, with potential for professional growth within the company.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plan

Flexible work schedules

Paid time off

Tuition assistance

Qualifications

• Excellent communication skills required.
• Ability to work flexible hours including early mornings, overnights, and weekends.
• Retail experience preferred.

Responsibilities

• Supervise store staff by assigning and directing activities.
• Assist customers with inquiries and promote customer service culture.
• Lead the store when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Communication skills

Computer skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while fostering customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store staff through assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture (greet, offer help, thank).
4. Handle customer relations issues according to company policy, ensuring a positive shopping experience.
5. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, and computer skills. Excellent communication skills. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: $16.00 - $23.00 per hour, depending on experience, education, and location.

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits

Our comprehensive benefits include:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plan.
• No-cost wellness programs, counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and more.

For more details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/30/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.