Shift Supervisor Trainee

CVS Health Corporation; Gaithersburg (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position focuses on gaining management experience and enhancing customer service skills. Successful trainees can advance to supervisor positions, leading store staff and ensuring smooth operations. The role requires effective communication and flexibility in scheduling.

Benefits

Medical plans

401(k) with matching

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Flexible schedule including early mornings, overnights, weekends, and overtime as needed.
• Retail experience preferred.

Responsibilities

• Supervise store crew activities and communicate effectively with management.
• Assist customers with questions and promote customer service culture.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

time left to apply End Date: August 18, 2025 (30+ days left to apply)

job requisition id R0598449

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The role involves performing directed work to gain supervisory experience, completing management skills training, and learning about key business aspects like building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful training completion, trainees are eligible for promotion to open supervisor positions. These leadership roles support the store management team in driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management

• Work effectively with store management and staff
• Supervise store crew activities through assignment, direction, and follow-up
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, help, thank)
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer/patient confidentiality

Qualifications

Required Qualifications: Deductive reasoning, analytical and computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications: Retail experience.

Education: High School diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 35

Time Type: Full time

Pay Range: The typical pay range for this role is $0.00 - $0.00. The actual salary depends on experience, education, location, and other factors.

We offer comprehensive benefits including medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit our benefits page.

The application deadline is 08/18/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.