Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Forestville (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor Trainee to join their dynamic team. This entry-level position is designed to develop leadership skills and prepare individuals for future supervisory roles. The successful candidate will engage with customers, ensuring exceptional service and fostering loyalty while overseeing store operations. This role offers a comprehensive benefits package and the opportunity for growth within the organization. If you're passionate about customer service and ready to take on new challenges, this is the perfect opportunity for you.

Benefits

Medical plans

401(k) with matching

Employee stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Strong communication and analytical skills are essential for this role.
• Flexibility in scheduling is required to meet business needs.

Responsibilities

• Supervise store crew activities and ensure effective communication.
• Assist customers with inquiries and maintain a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility to work early mornings, overnights, weekends, and overtime

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed to develop leadership skills, completing basic operations and management training, and learning about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training, trainees may be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team by driving store execution and performance while fostering customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew activities through assigning, directing, and following up.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture by greeting, offering help, and thanking customers.
4. Handle customer relations issues per company policy, ensuring a positive shopping experience.
5. Maintain customer confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail is preferred.

Education

High School diploma or equivalent is preferred but not required.

Additional Details

Anticipated weekly hours: 40
Time type: Full time
Pay range: The typical pay range is $0.00 - $0.00, depending on experience, education, location, and other factors.

We value our colleagues and offer comprehensive benefits, including medical plans, 401(k) with matching, employee stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit our benefits page.

Application deadline: 07/24/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.