Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Farragut (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor Trainee to join its team. This entry-level position prepares individuals for higher supervisory roles within the organization. Trainees will learn about operations management, customer service excellence, and CVS culture while working closely with store management. With a focus on building customer loyalty and ensuring smooth store operations, this role offers a pathway to career advancement in a supportive environment. If you're passionate about delivering exceptional service and eager to grow in the retail sector, this is the perfect opportunity for you.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plan

Flexible work schedules

Paid time off

Tuition assistance

Qualifications

• Strong analytical skills and deductive reasoning are essential for this role.
• Flexibility to work varied hours including early mornings and weekends.

Responsibilities

• Supervise store crew activities and ensure effective communication.
• Assist customers with inquiries and maintain a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned tasks to build skills in operations and management, learns about the business (e.g., building customer loyalty through exceptional service), and CVS/pharmacy culture.

Upon successful completion of training, trainees are eligible for promotion to open supervisor positions. These roles support store management in driving store performance and customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities through assignment, direction, and follow-up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning, analytical skills, computer proficiency, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred, but not required.

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Pay range: $16.00 - $23.00 per hour, based on experience, education, location, and other factors.

Benefits

Comprehensive pay and benefits, including:

• Affordable medical plans, 401(k) with matching, employee stock purchase plan
• No-cost wellness programs, counseling, financial coaching
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, retiree medical access, and more

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 07/24/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.