Shift Supervisor Trainee

Queens County Bar Association; Delmar (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee who will support management in driving store performance while ensuring exceptional customer service. This entry-level position offers the opportunity for advancement upon successful completion of training and requires effective communication, analytical skills, and flexibility in working hours.

Benefits

Medical plans

401(k) with matching

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Deductive reasoning and analytical skills required.
• Computer and advanced communication skills preferred.
• Flexibility to work various hours, including early mornings and weekends.

Responsibilities

• Supervise the store's crew and manage daily operations.
• Assist customers with inquiries and maintain confidentiality.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews.
3. Supervise the store's crew through assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture (greet, offer help, thank).
8. Handle customer relations issues per company policy, ensuring a positive shopping experience.
9. Maintain customer/patient confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred: Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 40
Time type: Full time
Pay range: $16.25 - $26.00 per hour, depending on experience, education, and location.

Our team reflects the communities we serve and is committed to fostering a workplace where every colleague feels valued and belongs.

Benefits

Our comprehensive benefits include medical plans, 401(k) with matching, employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more info, visit https://jobs.cvshealth.com/us/en/benefits.

Application window closes on: 08/27/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.