Shift Supervisor Trainee

CVS Health; Cumming (GA); On-site; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position involves training in operations and management skills, customer service, and supporting store management. Successful trainees can advance to higher roles, driving store performance and customer loyalty.

Benefits

Medical plans

401(k) with matching

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Experience in retail preferred.

Responsibilities

• Supervise store crew and manage store operations.
• Assist customers with questions and promote positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Communication

Education

High School Diploma or Equivalent

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication skills.
• Ability to work a flexible schedule, including early mornings, overnight, and weekend shifts, with overtime as needed.

Management

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing, and following up on all activities.
• Effectively communicate information to and from store management and crews.

Customer Service

• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture (Greet, offer help, and thank).
• Handle all customer relations issues per company policy and promote a positive shopping experience.
• Maintain customer/patient confidentiality.

Qualifications

• Experience in retail (preferred).

Education

High School Diploma or Equivalent preferred but not required.

Additional Details

• Anticipated weekly hours: 40
• Time type: Full-time
• Pay range: $16.00 - $24.00 per hour, depending on experience, education, and location.

Our people fuel our future. We value every colleague and foster a workplace where everyone feels they belong.

Benefits

We offer comprehensive pay and benefits, including medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/08/2025

Qualified applicants with arrest or conviction records will be considered in accordance with laws.

Additional Information

• Seniority level: Internship
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Healthcare