Shift Supervisor Trainee

Association of Collegiate Conference and Events Directors-International; Concord (MA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in health solutions is looking for a Shift Supervisor Trainee. This entry-level position prepares candidates for supervisory roles and ensures excellent customer service. Responsibilities include managing store activities and training in operations. Benefits include flexible schedules, medical plans, and a supportive work environment.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Required skills: deductive reasoning, analytical skills, advanced communication.
• Flexible schedule including mornings, overnights, weekends, and overtime.
• Preferred: Retail experience.

Responsibilities

• Supervise store activities and communicate effectively with staff.
• Assist customers with questions and maintain customer relations.
• Ensure smooth operations in the absence of a manager.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store activities by assigning, directing, and following up
4. Communicate effectively with management and staff
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS’s customer service culture (greet, offer help, thank)
8. Handle customer relations issues per company policy, ensuring a positive shopping experience
9. Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 28

Time Type: Part-time

Pay Range: $16.00 - $26.00 per hour, depending on experience, education, and location.

We are committed to fostering a workplace where every colleague feels valued and included. Our benefits include affordable medical plans, 401(k) with matching, employee stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit our benefits page.

The application window closes on 08/28/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.