Shift Supervisor Trainee

The Regional Municipality of Durham; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company seeks a Shift Supervisor Trainee to develop skills for higher supervisory roles. This entry-level position includes training in management, customer service, and operational tasks, supporting a culture of excellence and customer care. Comprehensive benefits are offered, and applicants can expect a flexible work schedule.

Benefits

Medical plans

401(k)

Employee stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Tuition assistance

Retiree medical access

Qualifications

• Deductive reasoning and analytical skills essential.
• Experience in retail preferred.
• Flexible schedule required, including mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store crew and manage operational tasks effectively.
• Assist customers with questions and maintain positive shopping experiences.
• Complete all opening and closing procedures.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team by driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew by assigning, directing, and following up on activities
4. Communicate effectively with management and staff

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS customer service culture (greet, offer help, thank)
4. Handle customer relations issues per company policy, ensuring a positive shopping experience
5. Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Additional Details

• Anticipated weekly hours: 30
• Time Type: Full time
• Pay Range: $16.00/hour (range is fixed; actual offer depends on various factors)

We value our colleagues and offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more info, visit our benefits page.

The application deadline is 08/30/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.