Shift Supervisor Trainee

Nuvance Health; Cleveland (OH); On-site; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee in Cleveland to prepare for supervisory roles. The position involves managing store operations, supervising staff, and ensuring exceptional customer service. Candidates should possess strong communication and analytical skills, with a focus on customer satisfaction and team management.

Benefits

Affordable medical plans

401(k) with matching contributions

Employee stock purchase plans

Flexible work schedules

Tuition assistance

Paid time off

Family leave

Qualifications

• Ability to work flexible hours, including early mornings, overnights, and weekends.
• Experience in retail is preferred.

Responsibilities

• Supervise the store's crew and manage operations.
• Assist customers with queries and promote a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance, while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise the store's crew through assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture by greeting, offering help, and thanking customers.
8. Handle customer relations issues per company policy and promote a positive shopping experience.
9. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer skills, and advanced communication skills. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

30

Time Type

Full time

Pay Range

The typical pay range is $16.00 per hour. The actual salary depends on experience, education, location, and other factors.

Benefits

We offer comprehensive pay and benefits, including:

• Affordable medical plans, 401(k) with matching contributions, and employee stock purchase plans.
• No-cost wellness programs, counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and more.

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 08/30/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with laws.