Shift Supervisor Trainee

MxD; Bolingbrook (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee for a full-time entry-level position in Bolingbrook. This role prepares individuals for higher-level supervisory roles, overseeing store operations and customer service. Candidates should possess strong communication skills and the ability to work a flexible schedule. Benefits include competitive pay, medical plans, and employee support programs.

Benefits

Affordable medical plans

401(k) with matching contributions

Flexible work schedules

Paid time off

Tuition assistance

Qualifications

• Deductive reasoning and analytical skills are essential.
• Advanced communication and computer skills are required.
• Flexibility in scheduling is necessary.

Responsibilities

• Supervise store crew by directing activities effectively.
• Assist customers with questions and complaints.
• Lead store staff during management absence and ensure smooth operations.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Computer skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews
3. Supervise the store's crew through assigning, directing, and following up on all activities
4. Effectively communicate information both to and from store management and crews
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (greet, offer help, thank)
8. Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
9. Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning ability, analytical skills, and computer skills. Advanced communication skills. Ability to work a flexible schedule, including early mornings, overnight, and weekend shifts, with overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $16.00 - $26.00. This range represents the base hourly rate or salary, with the actual offer depending on experience, education, geography, and other relevant factors.

Benefits

We offer a comprehensive and competitive mix of pay and benefits, including:

• Affordable medical plans, 401(k) with matching contributions, and an employee stock purchase plan.
• No-cost wellness programs, confidential counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and retiree medical access.

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on: 08/24/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.