Shift Supervisor Trainee

Association of Collegiate Conference and Events Directors-International; Bolingbrook (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company seeks a Shift Supervisor Trainee to develop management skills and prepare for higher supervisory roles. This entry-level position involves supervising staff, driving store performance, and ensuring excellent customer service, with full-time hours and comprehensive benefits.

Benefits

Medical plans

401(k) with matching

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Strong reasoning and analytical skills.
• Effective communication skills with flexibility in schedule.

Responsibilities

• Supervise store crew and manage customer service.
• Assist customers with inquiries and ensure a positive shopping experience.
• Lead store operations in absence of management.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee for higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team by driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew activities, including assigning, directing, and following up.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS's customer service culture (greeting, offering help, thanking).
8. Handle customer relations issues per company policy, ensuring a positive shopping experience.
9. Maintain customer and patient confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 40
Time type: Full time
Pay range: $16.00 - $26.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits, including medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more info, visit our benefits page.

Application deadline: 08/24/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.