Shift Supervisor Trainee

CVS Health; Big Stone Gap (VA); On-site; USD 22,041 - 31,684; Part time

Benefits offered by this job

Affordable medical plan options

401(k) plan with company match

Employee stock purchase plan

Wellness programs

Tuition assistance

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee in Big Stone Gap, Virginia. This entry-level role prepares employees for supervisory responsibilities such as Operations Supervisor. Responsibilities include managing store operations, supervising crew, and ensuring exceptional customer service. Candidates should possess strong communication skills and a flexible schedule. The position offers a pay range of $16.00 - $23.00 hourly with various employee benefits including medical plans and a 401(k).

Qualifications

• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Strong customer service and communication skills.
• Experience in retail is preferred.

Responsibilities

• Supervise the store’s crew and manage store operations effectively.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Computer skills

Flexibility in scheduling

Education

High School Diploma or Equivalent

Job description

Overview

Be among the first 25 applicants. At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues, caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term program that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. Trainees perform work as directed to prepare for future supervisory responsibilities, complete basic operations and management skills training, and learn key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion, Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions.

When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures store operations run smoothly, and is responsible for completing all opening and closing procedures.

Responsibilities

• Management: Work effectively with store management and store crews; supervise the store’s crew through assigning, directing and following up of all activities; effectively communicate information to and from store management and crews.
• Customer Service: Assist customers with questions, problems and complaints; promote CVS customer service culture (greet, offer help, thank); handle customer relations issues in accordance with policy and promote a positive shopping experience; maintain customer/patient confidentiality.

Qualifications

Essential Functions

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, with overtime as needed.

Required Qualifications

As listed under Essential Functions above.

Preferred Qualifications

• Experience in retail

Education

High School Diploma Or Equivalent Preferred But Not Required.

Details

Anticipated Weekly Hours: 20

Time Type: Part time

Pay Range: The Typical Pay Range For This Role Is $16.00 - $23.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on factors including experience, education, geography and other relevant factors.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Great benefits for great people include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address diverse needs and preferences including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application Window: We anticipate the application window for this opening will close on: 12/09/2025

EEO Statement: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Note: Seniority level, employment type, job function, and industries are listed for context. This posting includes references to Internship and Part-time roles for organizational purposes.