Shift Supervisor Trainee

CVS Health; Shrewsbury (MA); On-site; USD 22,041 - 35,817; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition assistance

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee in Shrewsbury, MA. This entry-level position prepares you for supervisory roles by training in operations management and customer service. The ideal candidate will demonstrate strong communication skills, flexibility in scheduling, and an interest in retail. Competitive hourly pay ranges from $16.00 to $26.00, with various benefits including medical plans and a 401(k).

Qualifications

• Ability to work a flexible schedule including mornings, overnight and weekends.
• Experience in a retail setting is preferred.

Responsibilities

• Supervise store crew and assign tasks.
• Assist customers with questions and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Computer skills

Education

High School Diploma Or Equivalent

Job description

Overview

Join to apply for the Shift Supervisor Trainee role at CVS Health.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 colleagues who care for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, and to work overtime as needed.

Responsibilities

• Management: Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information to and from store management and crews
• Customer Service: Assist customers with questions, problems and complaints
• Promote CVS customer service culture (Greet, offer help, thank)
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience
• Maintain customer/patient confidentiality

Qualifications

• Required Qualifications

Preferred Qualifications

• Experience in retail

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The Typical Pay Range For This Role Is $16.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/09/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Additional Details

• Seniority level: Internship
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care