Shift Supervisor - San Bernardino - Hesperia

The Salvation Army USA Western Territory; Hesperia (CA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Career growth opportunities

Paid time off

Employee discounts

Employee referral bonuses

Monthly management incentive bonus

Medical, Dental, Vision

Job summary

The Salvation Army USA Western Territory operates the Hesperia Thrift Store as part of its Adult Rehabilitation Center program. We are seeking a dedicated Shift Supervisor to support daily store operations, supervise staff, handle POS transactions, and ensure excellent donor and customer experiences in a bustling retail environment.

You will work closely with the Store Manager to uphold ARC standards, manage cash handling, and participate in monthly meetings while contributing to the program’s

Qualifications

• High School Diploma or equivalent.
• Minimum of one-year retail experience; supervisory experience preferred.
• Must be able to operate POS/Cash Register and schedule/supervise store employees.
• Must pass background check (criminal history & sex offender registry).
• Ability to communicate effectively with management, staff, customers and donors.

Responsibilities

• Assist Store Manager in day-to-day store operations.
• Provide coaching and training to store employees.
• Ensure customer/donor needs are met with prompt, courteous service.
• Maintain ARC merchandising standards and handle daily cash tasks.
• Attend store meetings and support loss prevention measures.

Skills

Supervisory experience

Retail experience

POS / Cash Register operation

Communication skills

Education

High School Diploma or equivalent

Tools

POS System

Job description

PAY RATE

$16.00 PH

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to Do The Most Good at our Hesperia (San Bernardino) Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

SHIFT SUPERVISOR

As our enthusiastic and hardworking SHIFT SUPERVISOR, you will be responsible for (but not limited to):

1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store.
2. Assumes responsibility for all day-to-day store operations in the absence of the Store Manager and Assistant Manager.
3. Provides coaching, training and development to the Store Employees.
4. Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
5. In absence of Store Manager and Assistant Manager, communicate any personnel issues with District Sales Manager.
6. In absence of Store Manager and Assistant Manager, coordinate daily morning and shift change team meetings.
7. Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
8. Provide training for new personnel on store policies and procedures and the level of Customer Service expected by The Salvation Army.
9. Completes all tasks as assigned by the Assistant Manager, Store Manager; District Sales Manager; Command Retail Directors and Command Administration.
10. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
11. Ensures store is maintained at ARC Merchandising Standards; adequate inventory levels on hand. Store is at CNO standards. Ensure timely completion of regular and accurate Rag Out from the sales floor.
12. BRP (Back Room Processing) - In absence of Store Manager, ensures that the Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
13. Donation Attendant(s) - In absence of Store Manager, ensures that the Donation Attendants are working effectively and efficiently as outlined in the Donation Attendant Job Description.
14. Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers, and banking of cash receipts as per ARCC policy.
15. Attends Monthly Store Meetings.
16. Assists the Store Manager on ensuring that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Assists with Weekly Store Meetings with store teams.
17. Responsible for the protection of property and building.
18. May transfer from store to store at the direction of Command Retail Directors and Command Administration.
19. Implement appropriate loss prevention measures as directed.
20. Perform other written or verbal duties as may be assigned by the Store Manager, District Sales Manager, Command Retail Directors and Command Administration.

QUALIFICATIONS

• High School Diploma or equivalent.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Must be able to operate POS/Cash Register and have ability to schedule and supervise store employees.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL DEMANDS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to operate a telephone.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

SCHEDULE

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.