Shift Supervisor: Retail Ops & Customer Experience

Horizon Goodwill; Mount Jackson (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Horizon Goodwill in Mount Jackson, VA is seeking a Store Shift Supervisor to oversee store operations during the assigned shift, supporting management to ensure efficient sales, merchandising, pricing, and daily clerical tasks.

Responsibilities include supervising staff, arranging displays, handling transactions, receiving donations, maintaining cleanliness, and following safety and policy procedures. Previous retail experience and a High School diploma are required.

Qualifications

• High School Diploma or equivalent required.
• At least one-year retail experience required.
• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Assist with supervising store personnel.
• Assist with arranging store windows, store displays, and promotional activities.
• Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion. Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Ring sales correctly on cash register, handle money, cash reconciliation, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Receive donations and transport to designated area.
• Participate in training as required.
• Perform all other duties as assigned.

Skills

Retail experience

Customer service

Sales

Merchandising

Pricing

Cash handling

Education

High School Diploma or equivalent

Job description

Horizon Goodwill in Mount Jackson, VA is seeking a Store Shift Supervisor to oversee store operations during the assigned shift, supporting management to ensure efficient sales, merchandising, pricing, and daily clerical tasks.

Responsibilities include supervising staff, arranging displays, handling transactions, receiving donations, maintaining cleanliness, and following safety and policy procedures. Previous retail experience and a High School diploma are required.