Shift Supervisor - Monaco Store

Goodwill of Colorado; Denver (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Daily Pay Eligibility

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Goodwill of Colorado is seeking a Shift Supervisor for our Denver retail centers. This full-time role requires open availability, including evenings and weekends, with shifts starting as early as 7 am and ending around 10 pm.

You will lead teams, ensure safety and service quality, and support daily store operations. The position offers supervision experience in retail or related fields, with opportunities for career growth in Goodwill's Retail Division.

Qualifications

• Two years retail experience is desired.
• Previous supervisory experience is preferred.
• High School diploma or equivalent preferred.
• Able to obtain certification for equipment and procedures.

Responsibilities

• Lead day-to-day operations of the retail center and supervise staff.
• Monitor safety, customer focus, product flow, and store aesthetics.
• Open/close procedures and manage daily sales reports.
• Coach employees and participate in performance reviews and discipline.
• Coordinate customer service activities and handle escalations.

Skills

Retail experience

Supervisory experience

Microsoft Word

Microsoft Excel

Outlook

Education

High School diploma or equivalent

Tools

Walkie stacker

Forklift

Pallet jack

Job description

Job Details

Description

Please Note: This supervisory position is full-time and will require open availability (including evenings and weekends). Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Pay

$22.36/hour.

Job Summary

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

Essential Functions

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.

Employee Leadership

• Manages breaks.
• Redirects staff/work teams to address call-offs.
• Coaches' employees verbally and with initial write-ups.
• Provides input to reviews and terminations.
• Facilitate employee purchases.

Task/Functional Leadership

• Assists in opening and closing procedures
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.

Customer Focus

• Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).

Cross Training

• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
• Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• Previous supervisory experience is preferred.
• Two (2) years' retail experience is desired.

Other

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill's policies and procedures.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Daily Pay Eligibility

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Several voluntary supplemental benefit offerings
• Paid time off in the form of vacation
• sick leave
• holiday leave
• floating holiday
• jury duty leave
• bereavement leave
• pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

PSLF Eligible Employer

• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Equal Opportunity Employer

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

E-Verify

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

Safe & Drug-free Workplace

We promote a Safe & Drug-free Workplace.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING

• Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - FREQUENTLY

Carrying

• Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING

• FREQUENTLY

Reaching

• Above Shoulder - FREQUENTLY
• At Shoulder - FREQUENTLY
• Below Shoulder - OCCASIONALLY
• TWISTING - OCCASIONALLY
• BENDING - OCCASIONALLY
• KNEELING/CRAWLING - OCCASIONALLY
• SQUAT - OCCASIONALLY

Climbing

• Use of legs only (stairs) - OCCASIONALLY
• Use of arms & legs (ladders) - OCCASIONALLY

HEARING

• CONTINUOUSLY

Vision

• Visual, close - FREQUENTLY
• Visual, distant - OCCASIONALLY
• Visual, depth perception - FREQUENTLY

Hands/Fingers

• Simple grasping - FREQUENTLY
• Fine Manipulation - CONTINUOUSLY
• Repetitive Movements - CONTINUOUSLY
• SPEAKING - CONTINUOUSLY

WALKING

• WALKING - FREQUENTLY

STANDING

• STANDING - CONTINUOUSLY

SITTING

• SITTING - OCCASIONALLY

Job Title

514 - Retail Center Shift Supervisor

Department Number

Varies - Retail